Subject matter expertise

Uber’s team of tech program managers has decades of expertise leading globally scaled operations across our core verticals and apps, including rides, delivery, freight, and AI applications. We use this extensive experience to design solutions and work with our network to make sure your needs are met with precision and efficiency.

Only provide expertise for managing operations.

Product quality

Our AI/ML product testing framework conducts ongoing evaluations of your product(s) to assess model performance, usability, and functionality. Insights gained from these tests directly inform customer requirements, driving continuous enhancements and ensuring that your product not only meets but also exceeds expectations.

N/A

Process quality

We emphasize a dynamic, iterative process designed to integrate feedback from domain experts, evaluators, and seasoned SMEs in our network of operators directly into the guidelines, ensuring continuous improvement and relevance.

Customer provided guidelines to deliver datasets.

Additional investment

We offer the expertise of SMEs to craft comprehensive style guides, encapsulating cultural nuances, linguistic authenticity, and emotional intelligence. Additionally, we provide a skilled partner engineering team to develop technological solutions that support human QA, such as plagiarism detection tools. Our eLearning platform delivers training for globally dispersed operators, ensuring consistent and up-to-date knowledge dissemination. We’re committed to defining metrics for process and product evaluation, identifying trends and patterns, and using in-depth metric analysis to inform future roadmaps.

Provide only training, policy, and operations data analysis.