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Handle Uber Eats orders safely

These guidelines help make every order a great one. They also help build trust among delivery people, Uber Eats users and your favourite neighbourhood merchants.

Proper handling of orders

Restaurants are expected to meet all relevant licensing requirements and all other food laws and regulations – including food safety and hygiene regulations – and industry best practices and Uber policies. Restaurants must maintain valid licences and/or permits.

  • Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.

    To help ensure that food reaches Uber Eats users safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.

    You’re expected to act responsibly on information provided by Uber Eats users related to food allergies, intolerances or other dietary restrictions.

Proper delivery of orders

Merchants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance or accommodate Uber Eats user dietary restrictions. For example, restaurants may notify a delivery person to keep halal and non-halal food separate. Driver-partners should always follow such guidelines from merchants.

  • An insulated bag can make for a better Uber Eats user experience. Deliveries by bicycle may benefit from a more specialised bag to protect food from movement and weather conditions.

    You should not tamper with or open packaging during delivery. This can lead to foreign matter in food, which may pose a significant food safety risk for Uber Eats users.

Provide a safe space for pickups

Merchants should provide a safe area for order pickups that make delivery people feel welcome.

Alcohol delivery

Only Uber Eats users who are the legal age to buy alcohol (18+) and are not intoxicated can order or receive alcohol deliveries where available. Delivery people are responsible for following local requirements for alcohol delivery, which often include asking Uber Eats users to show their ID and refusing delivery if an Uber Eats user is underage, refuses to show ID or appears intoxicated. These requirements are outlined in separate communications for delivery people who opt in to alcohol delivery.