Program overview:
Starting April 18th, MEM5 is offering Amazon associates free Uber Shuttle rides to and from the MEM5 site. The complete schedule and route details are available in the Uber Rides app.
Note: In order to see the schedule and route details in the app, make sure you’re linked to the Amazon MEM5 program by accepting the invite in your email. To find the email, search your inbox for a message with the subject, “Uber for Business.”
Route overviews:
See exact stops and times in the Uber Rides app.
Program schedule:
See below for the full pickup and drop off schedule to and from MEM5.
Additional program details:
- More details on the MEM5 Uber Shuttle schedule and stops will be available as the launch date of the program approaches.
- Once the schedules are available, trips and seats can be reserved in-app. Download the Uber Rides app.
- For help, chat with us in-app 24/7.
Find more details about the shuttle in our Amazon MEM5 Program Rider Guide, including step-by-step instructions on how to sign-up for the program.
Frequently asked questions:
- Do I need to book a shuttle trip through the app or can I just show up?
Trips are booked through the app up to 7 days in advance. If a seat is available on short notice, you can confirm a reservation up to 5 minutes before the scheduled departure time.
- How can I make a reservation and confirm I have a seat?
Down Small To reserve and confirm a seat, open the Uber Rides app, tap on “Amazon Shuttle” and enter your desired pickup and drop-off locations. Pick the route you’d like to ride on and finally, select the time at which you’d like to board. Once you select the correct payment profile, you’ll be able to confirm your reservation and will have a seat reserved.
- I forgot to book and I still need to get to work, what can I do?
Down Small You can check to see if there are seats available in-app but if the shuttle is full, you will need to make other arrangements. Remember, you can reserve a seat up to 7 days in advance.
- How can I find a list of all routes, stops, and scheduled times?
Down Small You can view all available routes, stops, and scheduled times in the Shuttle section of the Uber Rides app. To see all shuttle options, open the Uber Rides app, tap on “Amazon Shuttle” and enter your desired pickup and drop-off locations.
- How can I track my shuttle?
Down Small You can track your shuttle on the home screen of the Uber Rider app starting 25 minutes before your scheduled pick-up time.
- Is the Employee Shuttle free of charge?
Down Small The Shuttle is free to ride between designated locations and your workplace. When booking your Shuttle trip, please remember to switch from your personal profile to the Amazon Shuttle Program profile.
- Do I receive any confirmation or ticket allowing me to board the shuttle?
Down Small Once you have made a reservation in-app, you’ll receive a confirmation ticket including the QR code you’ll scan as you board the shuttle.
- How can I edit an existing booking?
Down Small In order to make changes to your reservation (i.e. dropoff location, boarding time) you’ll first need to cancel your existing reservation. To do so, tap “Activity” in the Uber Rides app, select the trip you want to cancel, and cancel the reservation. Now you can confirm a new, updated shuttle trip.
- Can I bring an animal/pet on the shuttle?
Down Small Animals are strictly prohibited on the shuttles unless they are service animals.
- Can I eat or drink on the shuttle?
Down Small Eating or drinking is not allowed on the shuttle.
Uber Shuttle Support:
Contacting support is easy in-app by following the steps below.
Program terms:
By linking to Amazon’s Company account, you agree that Uber may share information with Amazon, or other third parties at Amazon’s direction, relating to trips charged to your business profile, including in the event of safety-related incidents. To opt out of this benefit, reach out to your Program Administrator.
Additional Program Terms can be found here.
Posted by Uber for Business
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