Rates to better value your time

Where can I see my new rates?

You can see your new rates on the Fares tab in your partner portal.

Is this a fare cut?

No, this is not a fare cut. We’re rebalancing the way time and distance are valued by increasing the per-minute rate and decreasing the per-mile rate. The update is intended to make trip earnings more consistent and dependable, regardless of whether a trip takes you through heavy traffic or on an open highway. You can expect overall trip earnings to remain the same with the update.

Why not just increase rates?

We know how frustrating it can still be when you don’t know whether accepting a trip will be worthwhile. The goals of this update are to give you more confidence that every trip is worth your time, even when you encounter heavy traffic or unexpected delays, and to help create more dependable earnings from trip to trip. We’re working to improve your earnings experience in additional ways.

How will this update affect surge and promotions?

This update will not have an impact on the way surge or other promotions are calculated. The same emphasis on the time you spend on a trip will be put on both surge and non-surge trips, so that your time is better taken into account.

Does this update affect the per-minute wait fee rate?

No, the per-minute wait fee rate will not change. The wait fee is calculated with a separate per-minute rate that is higher than the new on-trip per-minute rate. You can find your per-minute wait fee rate in the Fares tab of your partner portal.

Why have there been so many pricing changes lately?

Our intention with these changes is to improve your earnings experience. We’re being thoughtful about the changes and deliberately working slowly to ensure we can collect and incorporate your feedback along the way. Rebalancing rates is just one step towards the goal of a better, more consistent earnings experience. We’re relying on your feedback to inform other changes that may come in the future.

Is this change nationwide, or specific only to my city?

We are evaluating our rates across many cities. That’s why we are being thoughtful about each individual city’s dynamics and thus rolling this change out gradually. This way, we can work more closely with you to understand how this is impacting your experience and to incorporate your feedback before making any broader changes.

How do I give feedback about these updated rates?

We want to hear from you as you experience the update. You can leave feedback and ask any questions you might have through the link below: