Community Support Specialist - French Rider Team

About the Role

At Uber, providing outstanding support that establishes trust for users is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the most compelling, most efficient way.

At the French Rider LOB, you'll be helping Riders to improve their experience through messaging.

The right candidate is always seeking outstanding and exciting ways to resolve problems with outstanding support and communication, having a strong understanding of our policies & logic, and ensuring that problems are resolved promptly.

This is a full-time opportunity to work with an outstanding operations team on the daily functions that are at the core of Uber.

What You Will Do

• Handle messaging with Uber's Riders
• Connect what users are asking for with answers to their true issues
• Troubleshoot problems and find speedy resolutions.
• Cross-supporting other teams

What You Will Need

• Proficiency in French is required!
• High proficiency using computers (typing, quickly navigating between various tools)
• Soft-skills to handle interactions with our Riders
• Outstanding reading comprehension and writing skills. Able to connect what users are asking for with answers to their true issues
• Experience in a high-volume environment, including service industries, retail, hospitality, or other support environments preferred but not mandatory;
• Bachelor's degree or college experience is helpful!

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.