Safety features built into every ride
We’re dedicated to building a platform where women feel safe. That’s why we partner with and learn from women who use our app, women’s safety experts, and advocates to build innovative safety features and policies that empower our community of users.
Rider accounts
We have checks and safeguards in place that help promote confident pickups and build safe communities for drivers. For instance, before a rider uses Uber, they must provide a valid payment method and use their phone number or email address to register.
Phone number anonymization
Privacy and contact information are protected when users reach out to one another while using the Uber app. Phone numbers are anonymized, and any other contact details will remain hidden.
Follow My Ride/Share My Trip
Friends and family can follow trips in real time, so drivers, riders, and their loved ones can feel more confident from pickup to dropoff.
RideCheck
Using sensors and GPS data, this feature can help detect if a trip doesn’t go as planned. We’ll check in to make sure the driver and rider are safe and provide easy access to emergency assistance features for immediate help if needed.
24/7 support
We’re committed to supporting riders and drivers with empathy and care in times of need. If an incident occurs, in-app support is available around the clock. Our specialized team of safety agents are trained to handle sensitive reports and can offer support resources.
Emergency assistance
The in-app Emergency Button is available to connect riders and drivers to their local emergency number with the simple tap of a button. The app displays location and trip details, so drivers and riders can quickly share them with emergency services.
Drivers: stay in control with Women Rider Preference
We understand that drivers want more control over the trips they take. So we created a feature that allows women drivers and non-binary drivers to select a preference to accept only women riders. Drivers can turn the feature on or off whenever they choose.
“I love driving with Uber because I have access to 24/7 live support, which is great because I like to drive at night. As a female driver, Uber has my back.”
Carolyn, Georgia, US, 7 years driving with Uber
Guidelines on respectful conduct
Our Community Guidelines prohibit sexual assault and sexual misconduct of any kind while using Uber. Personal space and privacy should be respected, period. If something happens, you can report it to Uber in the app during or after your trip. We'll take appropriate action to help keep our platform safe.
Tips that promote safety and help prevent sexual assault
An individual’s safety is a shared responsibility. Because of that, we partner with organizations like NO MORE on sexual assault prevention tips and raising awareness of the important role all of us play in looking out for one another’s safety.
Partnering on Safety
Thanks to the feedback from women drivers, experts, and advocates,Uber develops educational content and partnerships with community groups on safety.
Education
We have learned from our partners that education can help get to the root of tough safety issues in a way that emergency interventions cannot. That’s why we’ve made it easy to access educational materials and safety tips through the in-app Safety Toolkit and driver learning center, and why we launch proactive campaigns and initiatives like Stand Up, Don’t Stand By. We are committed to continuing to provide safety education opportunities for our users globally, including sexual assault and sexual misconduct prevention and awareness education.
Women’s Safety Pledge
Uber is committed to helping to end gender-based violence on our platform and in the communities we serve. Globally we strive to partner with experts and advocates on raising awareness, offering education and resources, and designing products and policies that are trauma informed and survivor centered.
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