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How to optimise your item replacements

12May,2022 / Australia

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Order accuracy is key to a great customer experience. However, we know that sometimes supply chain issues and unexpected demand can lead to items being out of stock when a customer places an order.
When an item isn’t available, the next best thing you can do is replace the original item with something of a similar quality and price. Use the Uber Eats Orders app to select replacements from your catalog.
Tips to ensure a good replacement experience
Customers want to receive good quality replacements that are similar to the original item they ordered. A poor replacement can often create a customer experience that is just as bad as not receiving the item altogether.
There are a few things you can do to improve customer satisfaction with the replacement items they receive:
Use search to find a suitable replacement – If a customer does not select a preferred replacement, the Uber Eats Orders app will show you a list of recommended replacement items. If none of these appear suitable, you can search your entire Uber Eats menu for a better replacement option. 
Expand your Uber Eats range to include more replacement options –  For items that are in high demand or frequently out of stock, we recommend having multiple similar items on your Uber Eats menu so that you can provide a good substitute. For example, consider listing a few different types of milk or different brands of toilet paper.
Top categories for out-of-stock items
In May 2022, the top out-of-stock grocery categories and items were:
Household goods, including tissues, toilet paper and paper towels
Fruit, such as mandarins and strawberries
Meat, in particular chicken breast and sliced ham
Bakery items, including sliced bread, crumpets and croissants
Ready to eat meals
Dairy products, particularly milk, cheese and cream
Frozen goods, particularly ice cream and frozen chips
Consider expanding your Uber Eats range in these categories so you can provide your customers with a good replacement option if an item they order is out of stock!