Uber insures earners and riders in Bangladesh at no extra cost for a secure travel

We understand your safety concerns while on the road, and we want you to know that you are taken care of during an Uber trip. We now have your every trip insured by a leading insurer, right from the start to the end. 

Each time you take a trip booked through the Uber App, the trip shall be insured against accidental bodily injury, whether you commute in a 2, 3 or 4-wheeler.

The insurance provides coverage for medical expenses, permanent disability, partial disability, and death, in case an accident occurs while you are on a trip arranged through the Uber App. This helps to protect you and your loved ones when an unforeseen accident occurs.

Description and Scope of Insurance Cover:

For Earners: The coverage starts from the time an Earner accepts a trip request from a Rider through the Uber App, and ends after the completion of the Transportation Service (being when the last passenger leaves the Earner’s registered vehicle or before the request for the Transportation Service is canceled, whichever occurs earlier)

For Riders: The coverage starts from the point the rider onboard the vehicle booked on the Uber App and lasts for the duration of the trip until the rider leaves the vehicle.

You pay nothing

As part of our global commitment to safety, we have partnered with Pioneer Insurance Company Limited to provide earners with protection under this program. That’s why Uber is maintaining this program.

What are the key features of the cover?

The key features are listed below.

Medical treatment: If an accident happens while you are on an Uber trip, this cover reimburses the medical treatment costs up to a capped sum.

Death benefit: In an unfortunate event of death within 12 (twelve) months as a result of an accident while on an Uber trip, your dependents or heirs will benefit to a capped sum.

What are the limits of the cover?

 (*sub-limit: Accidental OPD Medical Expenses BDT 50,000)

*Please refer to the insurer’s policy summary for terms, conditions and further information.

Does Uber’s maintained Personal Accident policy replace the earner’s own vehicle motor insurance?

No, earners are required to have compulsory motor vehicle insurance, when they are using their registered vehicle on an Uber trip.

How to report the accident to Uber?

Earners or Riders can go to the Past Trips section in-app and provide feedback on the ride. To navigate in the Uber app, go to the menu and select Account> Trips> Select the Trip you have an Issue> Select ‘Report Safety Issue’> Select ‘I was involved in an accident’ and fill up all the accident-related information. Uber’s incident response team will reach out to you and align the insurance partner for them to take you through the claim process.

Uber’s incident response team will review the information you submitted, investigate the accident and revert back to you to confirm the next steps.

Our round-the-clock in-app customer support is designed to provide you with specialized support and fast response. 

Earners or riders can make a reimbursement claim directly with the Pioneer Insurance Company Limited for an accidental injury occurred on an Uber trip.

——————————————————–

Pioneer Insurance Company Limited

Tel +880 1777-737404 or 

Email: uberclaims.pioneer@gmail.com

Hour： Sunday～Thursday　９AM～5PM

Operator not available on Friday, Saturday, Public Holiday

——————————————————–

Please convey the following information while making a claim report