Brown and Brown gives clients the power of choice with Uber Eats

In times of crisis or stress, sometimes it helps to go back to the basics: food, warmth, shelter. Something as simple as choosing what you’ll have for lunch can be a source of comfort. 

Carrie Lillie-Lugo discovered this power of choice with Vouchers for Uber Eats when the COVID-19 pandemic directly affected her ability to connect with her clients. Lillie-Lugo is VP, Senior Employee Benefits Consultant at Brown & Brown, Inc., the fifth-largest independent insurance brokerage in the US. As such, she was responsible at the start of the pandemic for helping her clients—primarily HR leaders, CFOs, and CEOs—use any resources to keep their employees employed. “Our people are our product,” she says. 

Before the pandemic, Lillie-Lugo would deliver employee benefits answers and other consulting services through working lunches at her clients’ request. But in a remote world, she realized she had to get creative. “I thought, OK, I want to order food somehow. There’s got to be a better way to do this,” Lillie-Lugo says. 

After finding Uber for Business online and speaking with a representative, she discovered that Vouchers for Uber Eats was exactly what she needed. 

Do you remember the last time a friend treated you to lunch and how it made you feel? Imagine delivering that same memorable experience to your clients. With Vouchers for Uber Eats, you can. Lillie-Lugo discovered that Vouchers helped deepen her relationships with her clients because they could make their own choices on their own time. 

“Now as I do meetings, I can still offer [vouchers], and [the clients are] almost appreciating it more because they’re sitting at home … and they get to pick out their own [meal],” says Lillie-Lugo. If a voucher doesn’t interest a client, she adds, “I’m not affected financially by someone not wanting to use it.” 

Vouchers for Uber Eats also helped her restore a sense of normalcy with business clients: “I’ve sent a voucher and said, ‘Get a coffee and a cookie on me.’ It keeps something normal that we already did [before] this crazy year we’re having. [And] letting them choose their own lunch might be more effective than what I was doing before.” 

In addition to strengthening her relationships with her clients, Lillie-Lugo found that Uber for Business’s real-time expense tracking also helped her stay under budget. This enabled her to focus on her clients and her meetings rather than on documenting the costs associated with issuing vouchers, making her work that much easier.

Interested in using Uber for Business to enhance your client connections? Get started today.