Quiarra Stands for Safety: A look inside Uber’s Insurance team

Quiarra Williams is a passionate, innovative leader and proud mother of three, serving as a manager on Uber’s Claims team in Phoenix, Arizona. With over a decade in the insurance industry—most of it in leadership—she has developed a deep appreciation for the nuances of claims management. “I’m an insurance nerd at heart! If you’re willing to put in the work, there’s no limit to what you can achieve,” shares Quiarra.

At Uber, our Insurance team plays a vital role in supporting customers and others who may be impacted by an incident on the platform—whether it’s a car accident or another unforeseen event. We ensure that each case is routed to the appropriate insurance carrier, connecting individuals with claims experts who can assess their situation and provide the necessary guidance for resolution. Our goal is to make the claims process as seamless and efficient as possible, helping those affected navigate their next steps with confidence.

The people. Every day, I have the privilege of working alongside some of the most brilliant, dedicated, and driven individuals—all united by a shared mission: to reimagine the way the world moves for the better.

It’s inspiring to see what can be accomplished when people truly work as a team, supporting and challenging each other to innovate, solve problems, and make a real impact. Our collective success is a testament to what’s possible when we lean into collaboration and push boundaries together.

Without a doubt, parental leave and monthly Uber credits are among the most rewarding benefits I’ve experienced during my time at Uber. In 2023, I was blessed with my daughter, Marah, and thanks to Uber’s incredibly generous 18-week fully paid parental leave in the US, I was able to focus on what mattered most—cherishing those first precious months with her.

As a parent, balancing work and life is always top of mind, and knowing that Uber genuinely supports its employees both professionally and personally makes all the difference. This benefit isn’t just a policy—it’s a reflection of how much Uber values its people.

I believe growth happens when people are challenged, supported, and given the space to explore new opportunities. That’s why I don’t just look for opportunities that align with my own career goals—I stay actively tuned in to what could benefit my team as well.

I make it a priority to identify strengths in others, even those they might not see in themselves, and encourage them to step outside their comfort zones. Whether it’s through mentorship, special projects, or internal mobility, I help my team stretch their skill sets in ways that keep their journeys here both exciting and meaningful.

I’m a proud member of the Parents at Uber and Women at Uber ERGs! These communities have been invaluable in helping me feel connected and supported—both personally and professionally.

Being part of these ERGs means surrounding myself with people who truly understand the unique challenges and opportunities that come with working at Uber, whether it’s balancing parenthood with a fast-paced career or championing women in the workplace.

A Claims Advocate at Uber starts their day by reviewing claim assignments. Throughout the day, they handle inbound and outbound calls, provide real-time support to users involved in crashes, and educate them on the claims process. They submit First Notice of Loss (FNOL) reports, assess insurance policy availability, and collaborate with adjusters and insurance partners to facilitate claim resolutions. The role requires strong communication, empathy, and efficiency to ensure a smooth experience for all parties involved.

A Claims Team Lead at Uber oversees a team of Claims Advocates or Associates, ensuring operational excellence, claim quality, and customer service. Their day begins with reviewing team performance metrics, handling escalations, and providing guidance on complex claims. They conduct coaching sessions, performance evaluations, and strategy meetings to align the team with organizational goals. Collaboration is key, as they work cross-functionally with leadership, HR, and other departments to drive improvements. This hybrid role requires both in-office engagement and remote flexibility to support team development and claims operations effectively.

Our team is rooted in Stand for Safety—it’s the foundation of everything we do. We advocate for our customers, ensuring their claims are handled with care, accuracy, and efficiency.

Beyond that, we’re a team of go-getters who embody Go Get It every day. Whether it’s tackling complex claims, refining processes, or finding innovative solutions, we move with urgency and ownership.

And most importantly, we Build with Heart. Passion, empathy, and dedication fuel our work. We show up for our customers, our partners, and each other—because at the end of the day, what we do makes a difference.

Adaptability, a growth mindset, and a passion for delivering exceptional experiences. Change is constant, and standing still means falling behind. The best team members actively seek opportunities to improve how we work—challenging processes, refining approaches, and embracing innovation.

Success on our team isn’t just about meeting expectations—it’s about exceeding them with curiosity, resilience, and a relentless commitment to improvement.

Perfection is great, but passion and progress are even better. One of the biggest lessons I’ve learned is that it’s okay to not have all the answers—what truly matters is a mindset of continuous growth and improvement. Every day brings new challenges, new insights, and new opportunities to learn. That’s what keeps me energized and excited about what I do!

At Uber, there’s never a dull moment. The fast-paced environment pushes me to grow—not just as a leader, but as a person.

Join Uber’s Insurance team today ->