Earn on your own schedule

Introducing Driver to Driver

26 March 2021 / United Kingdom

A conversation with drivers, for drivers

During this difficult period due to the pandemic, drivers are more important than ever, providing essential trips for millions of people in communities across the UK community.

With that in mind, we understand how important it is to have a community that supports you, and listens to you during these tough times. We want to do more of that. As 2021 is presenting its own set of challenges, we wanted to find a way to give you a platform to share your thoughts, feelings and points that matter to you.

That’s why we’ve introduced, ‘Driver to Driver’. A video series with drivers, for drivers.

Every two months, we’ll share a Driver to Driver video episode, covering key topics such as recent product launches, real-life driver stories, driver tips, suggestions and thoughts on how to improve the driver experience on the platform.

We’ll give you the opportunity to ask any questions you may have, with the intention to answer them in the upcoming episodes.

Driver to Driver is a reminder of our commitment to build and move forward together. A step in the right direction to make sure that you truly feel heard and supported.

In the first episode, we will talk about:

Driving during a pandemic (03:35)
Upfront Pricing (06:35)
NHS Campaign (10:30)
Thoughts for 2021 (12:20) and more….

Watch the first episode below :

Jess, Senior Driver Operations Manager at Uber UKI and our host, will meet Imtiaz and Hope, two drivers from London.

FAQ from the first Episode

How are fares calculated?

The price for a trip is calculated when a rider enters their desired pickup and dropoff locations, and is based on the best route at that time. Traffic can change fast though, so the best route when you start the dropoff leg can be slightly different.

Estimation is supported by the highly rated TomTom mapping service and takes into account live traffic patterns and all known road closures. If closures are reported to us that are not yet reflected in the maps, we have a team who will check these and add them to the mapping service to make sure future calculations are as accurate as possible.

The Upfront Pricing blog page has full details of the situations in which the upfront price does not apply - for instance when the rider adds an extra stop. If this happens, the standard rates for that time and place, which you can see on the waybill, and the actual time and distance are used to calculate the final fare
How long does it take for a document to be processed?

We know that many of you would like to understand how long it takes to process a driver or vehicle document.
Well previously, if a document failed to be reviewed within the 12h threshold, you would be entitled to claim £100 compensation. However, due to the disruption caused by the COVID-19 pandemic and occasional technical issues, the document review guarantee has been suspended.

Currently, it can take up to 12h for a document to be reviewed. Please note that this would also account for any issues we may experience with the system. For example, an issue with the portal which prevents us from approving docs.

While we understand the importance of getting you back on the road as soon as possible, our primary focus is to keep high standards of quality in document processing. Finally, please remember that re-uploading your document will not speed up the review and approval process but will instead push it to the back of the queue, which can result in a longer waiting time.