Uber Auto is now on SaaS – What does that mean for riders?

1.  What is changing in the new “Auto” model? 
   • Uber is making a major shift with its new Auto model, moving towards a SaaS (Software-as-a-Service) approach. Here’s what’s different:
     • Uber will connect you with nearby drivers, but the service itself is independent of Uber
     • No digital payments – riders must pay the driver directly in cash or via UPI 
     • Uber credits and promotions cannot be used for auto trips. Ensure Uber credits are turned off before booking 
     • No trip level commission is charged to drivers-Uber only provides the platform.
     • Uber does not levy any cancellation charges
     • Uber suggests a fare, but the final amount is decided by the driver and you 
     • We’re not involved in fare related disputes between riders and drivers but we’re here for safety concerns
     • Drivers operate independently and Uber’s role is limited to connecting riders with drivers

2. How do I pay for my auto ride? 
   • You will need to pay the driver directly in cash or via UPI (using the driver’s UPI ID). Digital payment methods like credit/debit cards/ integrated UPI payments through Uber app or Uber credits cannot be used. This ensures that 100% of your payments for the trip go directly to the Driver.  

3. I’m unable to book an Auto Trip because I’m getting an error message
   • If you’re encountering an error while trying to book an auto trip, please try the following steps:
     • Select cash as your payment method
     • On the same screen turn off “Uber balances” 
   • You can directly pay via cash/driver UPI at the end of your trip

4. Can I redeem Uber credits for my auto trip?
   • Uber credits and promotions are not applicable for auto trips. Please disable Uber credits before booking. This ensures that 100% of your payments for the trip go directly and instantly to the Driver.

5. Does Uber charge me or the driver a commission on the auto trip? 
   • No, Uber will not charge any commission on your auto trip. Whatever fare you pay goes entirely to the driver. 

6. What happens if there’s a dispute with the driver (e.g., fare disagreement)? 
   • Uber only suggests a fare, but the final amount is up to you and the driver to agree on. Any disagreements will need to be resolved directly with them, you are also free to choose another ride with no cancellation charges. Since drivers understand local conditions best, we recommend discussing any concerns directly with them.

7. What should I do if I face any safety issues during the ride? 
   • Your safety is our top priority. If you experience any concerns during the ride, please report them immediately through the Uber app, and our team will review the incident promptly. 

8. Does Uber offer any credits or refunds for disputes or issues with the ride?
   • No, since Uber only suggests a fare, we cannot offer refunds or credits for auto trips. If there’s a fare dispute, we encourage you to resolve it with the driver. 

9. Is there a tax or GST applied to my auto trip? 
   • No GST will be collected from you or the drivers for auto trips. Therefore, the fare you pay does not include any taxes.

10. Can I get a tax invoice for my trip (for reimbursements or U4B)?
    • Uber does not provide tax invoices for auto trips. However, you can use the receipt for the suggested fare from Uber for reimbursement if needed. 

We hope this FAQ helps clarify your Auto experience. If you have any further questions, feel free to contact Uber support directly through the app.