We’re pleased to announce that Uber Medics is back, offering 25% off rides for all NHS and UK care home staff.
This is our way of supporting NHS and care home staff as you continue working to support the country through new Covid-19 restrictions.
Further savings with Mastercard have now expired.
What is Uber Medics?
Uber Medics is a ride option designed exclusively for NHS & care home staff as you continue working through the Covid-19 pandemic.
- 25% cheaper rides compared to regular Uber fares for NHS and UK care home staff (capped at £30 saving per ride)
- More flexibility on waiting time, to ensure staff can get to their pick-up point
- Uber drivers receive their normal fee and Uber does not make a profit from Uber Medics rides
- Available all day, everyday until at least 28th February 2021
How to ride – NHS
All you need is an Uber account linked to your NHS email address – there are no vouchers or promo codes. To change the email address associated with your Uber account:
- Tap on the menu on the top left of the app
- Tap on your profile picture
- You can now view and edit your email address
Once your account is linked to your NHS email address, simply enter your destination in ‘Where to’ and then select ‘Uber Medics’ from the product list in-app. Please note it can take up to 48 hours for the Uber Medics product to appear once you have updated your email address.
If you don’t currently have an Uber account, you can sign up to Uber here. Make sure to sign up using your NHS email address so you can use Uber Medics.
Frequently Asked Questions
- Where can I redeem the offer in the Uber app?
There are no codes or vouchers needed to take Uber Medics trips.
How to ride - NHS staff
First, make sure your Uber account is associated with an NHS email (or relevant workplace) address. If you’ve recently updated your email settings, please note that it could take up to 48 hours for the Uber Medics product to appear in your app.
To take advantage of the offer, simply scroll to find and select the ‘Uber Medics’ option in the app, and once you’ve entered your destination Ensure you have selected this option next time you request a ride.
How to ride - Care home providers
If you work for a care home please ask your administrator to fill out the information requested here and we will set you up with a dedicated Uber Medics account for your care home or organisation. Please note we will endeavour to reply within 24-48 hours.
- Are drivers earning less money with Uber Medics?
No. Drivers receive the same fare on Uber Medics trips as they do on regular UberX journeys. The saving on Uber Medics fares is being funded by Uber, as we pay part of the fare on your behalf. - Is it safe for me to take a trip using Uber during the COVID-19 crisis?
To help limit the spread of COVID-19, please follow government guidance. When you travel, our Door-to-Door Safety Standard includes industry leading safety measures, designed to help keep you and your driver safe on your trip.
Mask Verification
We’ve developed new technology to help ensure everyone is wearing a face covering as required by law, unless you are exempt. Drivers must take a selfie to verify they’re wearing a face covering before they can accept trips.
Ready to Ride Checklist
Every time you ride, you will be asked to confirm that you’ve taken the appropriate safety steps, including wearing a face covering and washing or sanitising your hands. Drivers are also required to complete a similar checklist.
NHS guidance
To help you stay informed, we’re sharing recommendations from the NHS on how to stay safe with everyone who uses our platform.
Free health and safety supplies
We’ve partnered with Unilever to provide drivers with free supplies such as face masks, Lifebuoy hand sanitisers and Cif wipes to help keep everyone in the vehicle safe.
To learn more about what Uber is doing to keep both riders and drivers safe during the COVID-19 crisis, click here. - What happens if I cancel my ride?
If you cancel your ride, you will be charged the standard cancellation fee. We appreciate you may need a bit more time to get out of the ward and to your ride, so we've extended your wait time on an Uber Medics trip to 15 minutes. This means you will have 15 minutes to get to your ride before the trip is cancelled and a cancellation fee is charged. We have increased cancellation fees slightly to compensate drivers for this extra waiting time, but if you cancel your trip before the 15 minute window is up, a regular cancellation fee will be charged.
- What happens if I need to request a refund for my ride?
If you need to request a refund for your ride for any reason, you can follow our standard in-app help refund process.
- Is there any cap or limitations to my using Uber Medics?
There is a £30 promo cap for all Uber Medics trips, including when using the MasterCard offer. Uber Medics is available until the 31st December 2020.
- Where is Uber Medics available?
Uber medics is currently available only in England and Wales.
- Tips for safe riding
We are especially thankful to drivers whose efforts are essential to keeping our NHS and care staff moving during this challenging time. We ask that you please keep your driver’s wellbeing in mind by:
- Wearing face coverings or masks at all times, as legally required
- Washing your hands (or using hand sanitiser) before entering the vehicle
- Giving your driver space by sitting in the back seat on the left hand side of the vehicle
- Covering your mouth or nose if you cough or sneeze (take any used tissues with you)
- Opening the window to improve ventilation.
Drivers have been given the same reminders to ensure trips with Uber are as safe as possible. Uber is also providing drivers with free hygiene kits, which include face coverings, hand sanitisers, and cleaning material. Drivers are asked to disinfect their cars between trips, paying special attention to frequently touched areas like car door handles and seat belts.
*Further savings from Mastercard: We estimate that the value of the funds allocated to this promotion will be available for approximately 4 weeks.
Terms and conditions
1. Conditions of the offer
A. Eligibility
1) Uber Medics is available to NHS staff and care home staff (of care home organisations registered with Uber Medics account) in England and Wales, aged 18 years or over who have an Uber account and are compliant with the Uber User Terms, except employees of Uber, agents or any third party directly associated with administration of this offer.
2) Uber Medics will be made available in the Uber App to Uber accounts that are associated with (i) an official NHS email address (ending in nhs.com .nhs.uk or .nhs.net); and (ii) care home organisations that have registered for an Uber Medics account.
3) Uber Medics may also be made available to any other Uber account that Uber at its sole and absolute discretion is satisfied is associated with an eligible member of NHS or care home staff.
4) Uber Medics is only available in the following cities across England and Wales: London, Birmingham, Manchester, Leeds, Merseyside, South West, Leicester, Nottingham, Cambridge and East Anglia, North East, South Coast, UK, Sheffield, Cardiff, Brighton and Sussex, and Stoke.
B. Promotion details
1) The 25% saving will be automatically applied to all Uber Medics trips. This saving is funded by Uber, as Uber pays part of the fare on your behalf. Uber Medics trips paid for with a Mastercard will attract an additional 25% saving, again paid on your behalf (both savings together are the Promotion). To be eligible for the additional 25% saving and receive in total a 50% saving on an UberMedics trip you must pay with a Mastercard (offer is not valid when paid using Mastercard linked to Apple Pay or Paypal) . The Promotion is valid only for rides in the UK in the cities listed in section A above and riders can take unlimited number of trips with a maximum saving of £30 per trip applies.
2) The Promotion will be available for a limited time only at Uber’s sole discretion. Uber reserves the right to hold, void, cancel, suspend, or amend the Promotion or where it becomes necessary to do so.
3) The Promotion cannot be combined with any other offers or promotions. The promotion does not apply to business profiles, cancellation fees, tips or applicable surcharges. Uber retains the right to amend or cancel this promotion at its discretion without notice.
4) Full rider promotions terms and conditions are available here.
*Further savings from Mastercard: We estimate that the value of the funds allocated to this promotion will be available for approximately 4 weeks.
Posted by Uber UK
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