Ghana InstantPay Frequently Asked Questions

InstantPay allows you to request a transfer of your earnings on any day of the week to your mobile money account (digital wallet)

You can click on the Wallet tab on your Driver App. You can then tap the ‘Cash out’ button and confirm cash out to transfer your earnings to your linked mobile money account. Cashouts to your mobile money account should appear within 48 hours.

There may be a few reasons why you’re unable to cash out

You will be able to cash out the earnings that are currently in your Uber account at the time of selecting the cash out option.

You will be able to cash out five times a day.

Your cashout must be greater than 30 GHS and must not exceed the weekly cashout limit of 2500 GHS.

Yes, 15 GHS  is the standard fee per cashout. There is still the option of a no fee cash out, where earnings are transferred to your bank account once a week, as per the usual payment cycle.

The frequency with which you can request a cash out depends on your earnings and the processing time of your mobile money provider. Any remaining unpaid earnings (for example from trips undertaken after your last cashout) will be deposited to your bank account as usual for no charge during the regular weekly payout cycle.

Subject to your earnings balance meeting the minimum transfer amount* and your mobile money provider’s processing time, you can cash out five times a day, to your mobile money account (digital wallet).

You will only be able to cash out all trip earnings accumulated up to the date and time of the cashout request and up to the  weekly maximum cashout limit of 2500 GHS.    

There may be a few reasons why InstantPay is not enabled for your account

You can click on the Wallet tab on your Driver App. You can then tap the ‘Payment Methods’ button. From there you can tap the ‘Add Mobile Money’ button. You will then have to enter your Mobile Money account details.

Important: Make sure you enter your mobile money phone number in the international format including the country code ‘233’. For example if your number is ‘0712345678’, you must enter ‘233712345678’.

Only MTN MoMo, AT Money and Telecel mobile money accounts are supported.
Mobile accounts that have been ported from one provider to another are not supported. For example, if you transferred your number from MTN to AirtelTigo (AT), your account is unfortunately not supported. 

Cashouts to mobile money numbers not in the international format; other mobile money providers; or ported mobile money accounts will always fail!

For further information and support on why your account is not eligible for InstantPay you are encouraged to  reach out to Support.