In-app support: help at the tap of a button

Need a hand? We’ve got you covered. Whether you need to report an issue with a recent trip or just want some guidance on setting up and using your account, you can access 24-hour help directly through your Uber app.

Want to ask about a jacket you lost on a night out? Check your passenger rating? Submit a question about a receipt that looks wrong or an odd trip route? Just tap “Help” in the app and all the information you need is right there.

We encourage you to make a habit of ensuring that you have all their belongings before hopping out of an Uber. However, we understand that sometimes items are left behind accidentally, so we’re here to help you track down an item you may have left in a car.
The best way to track down an item is to call the driver-partner immediately. Here’s how!

If you have a more general issue with your account, use the Account & Payment Options tab under the Help menu. This is where you can review your previous trips and fares, report an unknown charge, or change your settings and payment methods. You can also find out about promotions and credit options, see which payment options are available to you, and find out more about your Uber rating.

As the age-old saying goes: there are no stupid questions, just ones that someone else has probably asked first. In the Help section on the Uber app, you’ll find articles covering our most frequently asked questions, as well as all the essential information about your Uber account.

In-app support that’s as easy as requesting a ride!