Tap a button: get help

At Uber, we work day in and day out to provide a great experience for drivers and riders in cities all over the world. But we know there will always be times when you need to get in contact: a purse left in a car; an incorrect fare; a bug in the app. And when you do need to get in touch our goal is to make it as simple as possible.

When we first got started, all Uber’s customer support was done via email, at support@uber.com, and handled by our local city teams. That was fine when we were smaller, but we’ve grown to millions of trips happening over 70 countries. 

So how can we better support our customers around the world? We’ve created a global network of support centers to provide 24/7 support. We also wanted a better technical answer than just email. Email not only puts a lot of the work on you, the customer, it also doesn’t work in countries like China and India, where people increasingly don’t have email addresses.

After all if you can get a ride at the push of a button, why shouldn’t you be able to get great customer support as well? The result?  A simple, easy to use in-app answer. Want to ask about a jacket you lost on a night out? Check your passenger rating? Submit a question about a receipt that looks wrong or an odd trip route? Just tap “Help” and all the information you need is right there.