When it comes to ensuring a high-quality experience for both riders and drivers with Uber, we’re always shooting for the stars — 5, to be exact. We take your feedback seriously, and so do driver-partners. It helps correct for issues big and small, and maintain the high level of service that sets the Uber experience apart.
But a trip with Uber should be a good experience for everyone. To help you Uber it around Pune like a pro, we wanted to answer some of the questions we hear often.
What cars does Uber Pune have on the system?
Uber’s goal is to get you a high quality ride as quickly as possible. To do that we need to work with a range of vehicles that are spacious and provide a great ride. The different kind of cars we have in Pune include –
- uberGO (Rs.6/km) includes cars such as Tata Indica, Toyota Etios Liva and Ford Figo
- uberX (Rs.9/km) includes cars such as Toyota Etios, Mahindra Verito, and Maruti Suzuki Swift DZire
- UberSUV (Rs.15/km), which can seat up to 6 people, includes cars such as Toyota Innova
As a rider, your request is sent to the nearest available car. All the drivers and cars on the system are licensed professionals, and start driving only after going through a stringent quality process. If you ever feel that a specific vehicle is subpar quality, please do let us know.
What is the fare to and from the airport?
The fare to the airport from most parts of the city is approximately ₹100 – ₹250. This excludes any airport conveyance charge. Please settle the pick-up fee directly at the toll-booth. This amount will not be reflected in your final fare.
FARE SPLITTING = FAIR SPLITTING
Rolling with a crew? You can split the fare with your friends without making things complicated.
How to split your fare once you’ve requested a ride:
- Tap the lower menu where your driver’s information is displayed
- Tap the “Split Fare” option
- Invite the friends you’re riding with and tap “Send”.
- Your Uber-savvy friends will receive a message and taken directly to the app to confirm.
- Your friends without Uber will be asked to download the app, sign up, and confirm their share of the ride.
UNDERSTANDING DYNAMIC PRICING
Our goal is to be the most reliable ride on the road and sometimes dynamic pricing will automatically go into effect to encourage more drivers to get out on the road. As demand goes down and more cars free up, the rates will go back to normal.
Follow these tips to get around during times of peak demand:
- Know when Uber demand is highest (like after concerts, when the bars close, and after a big game).
- You’ll always be notified in advance and asked to confirm any increased rates, and you can always estimate your fare before requesting.
- You ALWAYS have options. For those with flexible schedules, hold out for a ride and be notified when surge drops. Once dynamic pricing lowers, make your request.
- For those on a tight schedule, get a fare estimate on another vehicle option to see what best fits your budget. If one vehicle type has dynamic pricing in effect, simply select a different vehicle type.
What is the Uber *Golden* rule?
Please treat your driver (and their car) with care. It’s their office we sit in, and being mindful of their property is a gesture we can all extend. If you need to be at your location, like, pronto, please don’t encourage your driver to break traffic laws like illegal u-turns. They’re there for everyone’s safety.
As always, feel free to reach out to us via email (support@uber.com) or Twitter if you have any questions.
#UberOn
– Team Uber Pune
Posted by Saurabh Mandar
Get a ride when you need one
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Get a ride when you need one
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