Kenya Flex Pay Frequently Asked Questions

Flex Pay allows you to request a transfer of your earnings on any day of the week, up to twice a day.

You can click on the Wallet tab on your Driver App. You can then tap the ‘Cash out’ button and confirm cash out to transfer your earnings to your linked M-Pesa wallet or bank account. Cash outs prior to 4pm to wallets should appear within 6 hours (on the same business day). Cash outs to bank accounts should appear within 3 business days.

There may be a few reasons why you’re unable to cash out 

You will be able to cash out the earnings that are currently in your account at the time of selecting the cash out option.

You will be able to cash out twice a day.

Your cash out must be greater than 500 KES and must not exceed the weekly cash out limit of 20000 KES.

Yes,  52 KES  is the standard fee for cash out. There is still the option of  a no fee cash out, where earnings are transferred to you once a week, as per the usual payment cycle.

The frequency with which you can request a cash out depends on your earnings and the processing time of your bank. Any earnings which you did not cash out from the previous week will be deposited to your bank account or mobile wallet as usual for no charge. 

Subject to your earnings balance meeting the minimum transfer amount* and your bank’s processing time, you can cash out twice a day, to your M-Pesa wallet.

You will only be able to cash out all trip earnings (and not part) of your earnings.

There may be a few reasons why Flex Pay is not enabled for your account

For further information and support on why your account is not eligible for FlexPay you are encouraged to  reach out to support.