Uber Services available in Nairobi & Mombasa but during restricted hours

As announced by H.E The President of Kenya Uhuru Muigai Kenyatta on 25 March 2020, there will be a national daily curfew between the hours of 7pm – 5am effective 27 March 2020. In accordance with this directive, Uber services will only operate under restricted hours from 5am to 6pm during the entire curfew period.

The health and safety of our community comes first, and we will do our best to support our riders, driver-partners and essential staff during these unprecedented times. In order for us to comply with these restrictions around limited movement, we will be managing supply and demand accordingly, and will continue to work with the Department of Transport. 

Regulatory Guidelines
Uber app will only be available during the National Government’s restricted operating hours 
During the curfew hours, traveling is restricted for obtaining an essential good or service or for rendering an essential service or for any other permitted purpose listed by the Government authorities as essential services during this period

Rider tips:
Limitations on passengers : 
UberX- Maximum of 2 passengers
UberChapchap – Maximum of  2 passengers
UberBoda – Maximum of  1 passenger
Wash your hands – Before and after you ride, always wash your hands.
Cover your mouth and nose –  If you sneeze or cough, do so into your elbow or a tissue.
Sit in the back – Give your driver space by sitting in the back seat.
Open the window –  If possible, open the window to improve ventilation.

Extra Tips:
There will be no dynamic pricing (surge) during the curfew period.
This is a difficult time for driver-partners, they would appreciate a tip 🙂 

Steps we have taken:
Uber has introduced safety recommendations within the app to help raise awareness about suggested travel restrictions and social distancing with “travel only if necessary in-app messaging.

Uber is providing safety information to drivers and riders in line with public health authorities’ guidance. This includes messages in-app, and on social media channels. 

We have a team available 24/7 to support health & Government authorities in their response to the pandemic. Working with them, we may temporarily suspend the accounts of riders and drivers confirmed to have contracted or been exposed to COVID‑19.
Drivers who are diagnosed with COVID-19 or placed in individual quarantine by a public health authority will receive financial assistance for a period of up to 14 days.

We continue to monitor the situation very closely, and we are working with the relevant Government and Health authorities to understand the latest safety guidance regarding transport. We will keep you informed of any updates as the situation develops and our support team remains available via our 24/7 support channels.