Uber insures Earners and Riders in Sri Lanka at no extra cost for a secure travel

Earner and Rider(s) Injury

Insurance from Allianz Lanka.

We understand your safety concerns while on the road, and we want you to know that you are taken care of during an Uber trip. We now have your every trip insured by a leading insurer, right from the start to the end. 

Each time you take a trip booked through the Uber App, the trip shall be insured against accidental bodily injury, whether you commute in a 2, 3, 4-wheeler vehicle.

The insurance provides coverage for medical expenses and death, in case any unfortunate accident occurs while you are on a trip arranged through the Uber App. This helps protect you and your loved ones when an unforeseen accident occurs.

Description and Scope of Insurance Cover:

Earners and Riders are covered for bodily injury as a result of an on-trip accident arranged through the Uber App, whether you commute in a 2, 3, 4-wheelers vehicle in Sri Lanka. 

For Earners: The coverage starts from the time an Earner log-in into the Uber App for providing the Transportation Service until log-off from the Uber App.  

For Riders: The coverage starts from the point the rider onboard the vehicle booked on the Uber App and lasts for the duration of the trip until the rider leaves the vehicle.

You pay nothing

As part of our global commitment to safety, we have partnered with Allianz Lanka Insurance to provide earners with protection under this program. That’s why Uber is paying for this program.

What are the key features of the cover?

The key features are listed below.

Medical treatment:  If an accident happens while you are on-app, this cover reimburses you for medical treatment costs that you may incur within 26 weeks up to a capped sum.

Death benefit:  In an unfortunate event of death within 90 days as a result of an accident while on an Uber trip, your dependents or heirs will benefit from a lump sum payment.

What are the limits of the cover*?

                                                                      (Hospitalization + Outpatient)

*Please refer to the insurer’s policy summary for terms, conditions and further information.

Does Uber maintained Personal Accident policy to replace the earner’s own vehicle motor insurance?

No, earners are required to purchase and maintain compulsory motor vehicle insurance, when they are using their registered vehicle on an Uber trip.

How to claim if Earner or Riders are injured? Earners or Riders can go to the Past Trips section in-app and provide feedback on the ride. To navigate in the Uber app, go to the menu and select Account> Trips> Select the Trip you have an Issue> Select ‘Report Safety Issue’> Select ‘I was involved in an accident’ and fill up all the accident-related information. Uber’s incident response team will reach out to you and align the insurance partner for them to take you through the claim process.

Uber’s incident response team will review the information you submitted, investigate the accident and revert back to you to confirm the next steps.

Our round-the-clock in-app customer support is designed to provide you with specialized support and fast response. 

You can also contact Allianz Lanka General Insurance Company Pvt Ltd at the following contact.

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Allianz Lanka Customer Support Desk

Tel：0112303300 or

Email: uber@allianz.lk 

Hour： Monday～Friday　９AM～5PM

Operator not available on Saturday, Sunday, Public Holiday

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Please convey the following information while making a claim report