An upfront fare is the estimated amount shown to you before you book your ride. Fares are calculated using the expected time and distance of the trip and local traffic, as well as how many riders and nearby drivers are using Uber at that moment. The fare is completely inclusive of toll charges.
What you should watch out for:
Change in fare due to an incorrect pick-up or drop-off location
Upfront fares are calculated based on your exact pick-up and drop-off locations. Your final fare will vary from the fares you see upfront in case your pick-up or drop-off location is different from what you entered before requesting your Uber.
Change in fare due to a longer route and changed destination
When you know exactly where you’re headed to, it helps us get you there efficiently. If you get dropped off away from the destination entered in the app or change your destination mid-way or ask your driver to take a longer route, your fare may change. For a cash trip, tender cash as per the final fare reflected on the driver’s app.
Change in fare due to multiple pick-ups
When calculating the upfront fare, we only take into account your own pick-up and drop-off location. If you pick up friends or family and deviate from the predicted route, it is likely that the final fare will change.
Outstanding arrears (Cash trips only)
If you have outstanding arrears from your previously cancelled trip, you will be charged that fee in addition to the upfront price for the current trip. To avoid confusion, always pay what you see on your driver partner’s app.
In case of a fare dispute, reach out to us through the HELP section within your Uber app.
A: When you book your trip, our authorize-hold feature confirms that your chosen payment method is active and available to fund this trip Depending on the bank, you might receive a SMS notifying the authorization. This is only a pending charge which the banks hold and which is only converted to a full charge after the trip completes. Your card is debited when your trip is completed. You can also check your bank statement to ensure the final charge is correct.
Q: The upfront fare did not include tolls. Do I have to pay toll charges separately?
A: There may be instances where the upfront fare did not predict a toll but the driver crossed the toll. In such cases, if the driver’s app does not show the toll as part of the fare, please pay the toll charges additionally.
Q: Is the fare completely fixed? What happens if I have a promo code?
A: The final fare shown upfront is inclusive of any promo applicable on a particular ride. E.g: If you have a promo code applicable only on uberX rides, the upfront fare for uberX will be inclusive of the promo amount redeemable on the ride.
Q: What happens to this authorisation-hold if I cancel this ride?
A: If your trip is cancelled, the pre-authorisation on your card is cancelled. Depending on the bank, this could take from a few minutes to a few days for the void authorisation to disappear from your statement.
