A beginner’s guide to Uber vouchers for transit agency riders

Uber is a platform that connects riders to drivers through a simple, user-friendly mobile application. Whether it’s a ride to a doctor’s appointment, a social gathering, or the grocery store, Uber provides a flexible and stress-free solution.

Uber Vouchers is a feature that gives transit agencies the ability to subsidize Uber rides for customers. When you receive an Uber voucher from an eligible transit agency program, it’s added to your Uber account. You can then use the voucher to pay for eligible services. Typically, the voucher will cover the cost of your trip up to a certain amount. If the cost exceeds the voucher’s value, the difference is charged to your default payment method on the Uber app.

We encourage riders with smartphones to download the Uber app for the most seamless Uber experience.  

Note: Please make sure the phone number or email address (phone number is preferred) that you use to create your Uber account matches the contact information you provided to your transit agency program administrator. For more information about account creation, go to this article.

Transit agency program administrators will use the email address or phone number that you provided to them to add vouchers to your Uber account. 

Before you request your first Uber trip, it’s a good idea to check that you’ve received the correct voucher for your transit agency’s subsidized program in your Uber Wallet. Follow the steps below to view the voucher and its balance.

To apply your voucher to an Uber ride, follow the steps below.

Note: If the trip does not meet the program criteria, the app will show the market price for the Uber trip since the voucher did not apply.

If you decide to save your voucher for a later trip and prefer not to use it for a current ride, follow the steps below.