As a driver-partner, you have certain legal obligations to ensure that you stay safe and compliant on the road. You are also required to follow Uber’s Community Guidelines, which were developed to help make every experience on our app feel safe, respectful and positive.
Treat everyone with respect
- Make sure not to discriminate against riders based on an unlawful reason such as age, colour, physical or mental disability, gender identity, marital status, national extraction, race, religion, pregnancy, sex or sexual orientation.
- Keep conversations casual and friendly. Behaviours and comments that could make people feel uncomfortable are not acceptable.
- End contact with the rider as soon as the trip ends. If you need to return a lost item, you can contact Uber Support.
- Report all incidents relating to physical contact, inappropriate and abusive language or gestures, discrimination, unwanted communication after a trip, and breaking the law. In your Driver app, head to Help > Trip Issues and Adjustments > Issue with a rider.
Keep one another safe
- Do not share your account details.
- Always use a phone mount.
- Pick up and drop off riders in safe and permissible locations, like passenger loading zones or where there’s enough space to pull over without blocking bike lanes, taxi ranks or bus zones.
- Ensure your vehicle’s brakes, seat belts and tyres are in good operating condition, according to industry safety and maintenance standards.
- Report all mechanical failures and accidents that occur while using the Uber app. To do this in your Driver app, head to Help > Trip Issues and Adjustments in your Driver app.
- Do not drive while you are tired. The Fatigue Management feature will take you offline for 10 consecutive hours if you have been online for 13 hours without a 10 hour break between logging off and going back online. In addition, you will receive a push notification reminding you to take a 30 minute break if you’ve been online with the Uber app for 7 hours straight.
Follow the law and your state’s rideshare regulations
- Accommodate riders with a disability. Refusing service to a rider that has an assistance device (such as a wheelchair) or service animal is against the law.
- Do not accept a street hail or cash from a rider while using the Uber app.
- Display your Passenger Endorsement ID card in a central and vertical position, directly facing the front or rear seated riders. The card must show your photograph and unique identifier.
- Display your Transport Service Licence (TSL) label in the bottom-left hand corner (passenger side) of your front windscreen.
- Record your driving time; if you drive using Uber’s TSL, you are required to use Logmate. If you drive under your own SPSL, you may display your own TSL label and are free to use any NZTA approved method to record your work-time.
Frequently asked questions
- What if a rider creates a mess in my vehicle?
You can request a cleaning fee if a rider creates a mess and you’re unable to continue driving.
- Can someone under the age of 18 travel in my vehicle unaccompanied by an adult?
Riders can’t request a ride for someone under the age of 18 who will not be accompanied by an adult. If your rider looks under 18, you should decline the trip and report it to us.
- Who is responsible for providing and fitting a car seat?
It’s the rider’s responsibility to provide and fit a suitable car seat where required.
- What if a rider is too drunk or rowdy?
If you encounter a rider who is too drunk or rowdy, you can choose to decline the trip for your own safety.
Thank you for partnering with Uber and providing a safe, inclusive way for people to get around their cities.
Posted by Uber New Zealand
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