On-demand paratransit program, The RIDE Flex, with the MBTA

In order to participate, riders must complete the form above. After the application has been accepted, Uber will send a welcome email with instructions on how to get moving within 1-2 weeks.

When requesting a trip through this program, riders will be required to enter the address of their end destination. Upon entering that end destination, you will be provided only with the total trip fare that you will personally be responsible for paying. This will exclude the the $40* maximum per trip the MBTA is subsidizing (after you cover the first $3 of the UberX or WAV trip or the first $2 of the UberPool trip).

Stay tuned! We’ll be announcing a partnership with GoGo Grandparent soon, which will allow riders without smartphones to participate in Ride Flex.  

Please refer to this Uber Support article for steps to take to create your account. 

Uber’s dedicated support team is always ready to help. To reach to them with questions about this pilot, please visit them here.

Each rider is allotted a limited amount of rides per month. Please reference your welcome email or refer to the Rider Passes section within the left sidebar menu in the app to see your trip limit for the program.

Unfortunately, no. The RIDE and Uber are billed separately. Please note that you will need to add a payment method to your Uber account. Uber does not currently have the ability to link to payment methods that are currently on file for MBTA RIDE users.

Signing up for the pilot expresses your interest in joining the pilot. To use the pilot, you must have an account with either company and have downloaded their app.

For any questions you may have on eligibility, you may visit the MBTA's website to learn more.

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With VoiceOver iOS and wireless braille display compatibility, the Uber app makes it easier for riders who are blind to get from A to B at the push of a button.

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Yes. Riders who are a part of this pilot will have the choice between the uberX, uberPOOL, and uberWAV options on the Uber app. Drivers who accept uberX and uberPOOL ride requests are expected to accommodate folding wheelchairs to the maximum extent possible. Drivers who accept uberWAV ride requests possess vehicles that can accomodate motorized, non-folding wheelchairs.

You can view a full overview of our policies at accessibility.uber.com or through the link below.

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State and federal law prohibit driver-partners using the Uber Driver App from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Uber’s Non-Discrimination Policy, driver-partners who engage in discriminatory conduct in violation of this legal obligation will lose their ability to use the Driver App. Please read more about Uber's Service Animal Policy (U.S.) here.

Uber's fares are dynamically priced. This means that the fare a rider sees is based on variables subject to change over time. These variables include (but are not limited to) the estimated time and distance of the predicted route, estimated traffic, and the number of riders and drivers using Uber at a given moment. Dynamic fares help ensure that riders can always receive a quick pickup by matching the supply of drivers with the demand of riders. Dynamic pricing may cause fares to temporarily increase. This encourages more drivers to get on the road and head to areas of the city where demand for rides is higher than drivers' ability to accommodate all the ride requests happening at any moment. When fares are higher due to dynamic pricing, riders will see the actual fare before they request a ride.

UberPool is a shared ride and the most affordable way to Uber. It is up to 50% cheaper than UberX—no matter what. The exact discount varies depending on time of day. Commuting hours and weekend nights see the highest discounts. Your ride will match you with another rider going your way so it shouldn't be too inconvenient.

You are responsible for the first $2 of UberPool trips and the first $3 of UberX or WAV—the MBTA will cover the remainder of the trip up to $40*. In the event that your total trip cost is over $42 for UberPool or $43 for UberX or WAV, you will be responsible for that additional balance. You will always be shown the amount that you are required to cover within the app before requesting a ride.

Visit the Ride Pass tab on the left sidebar menu for more information. If you have activated your account, you will see your remaining trip count and savings, if you haven't yet activated your account, you'll be prompted to do so.

There is no longer a Popular tab that you need to scroll to in order to request through this program. You can request uberPOOL or uberWAV in the app with the MBTA-subsidized rate. Your app will say "Flat Fare applied" on the trips subsidized by the MBTA.

Subscription Passes are no longer part of Uber’s program with the MBTA Ride. Once enrolled in the Uber for Business Account, you will no longer have to activate your pass each month. Program details can now be found under “Wallet” in the Menu section of your Uber application.

Riders will need to confirm a secondary payment method on their MBTA Profile before requesting their first trip. This may be done by following the below steps:

1. Go to the menu on the upper left corner of the app.
2. Click on the “Wallet” section
3. Scroll down to “Ride Profiles” and select Massachusetts Bay Transportation Authority
4. Under “Secondary Payment”, select your preferred payment method.

1. Check your spam filter for emails from Uber. Make sure to whitelist emails from noreply@uber.com
2. Make sure you sign in with your existing account credentials, do not create a new account. If you don’t have an Uber account, you’ll need to create a new one before you can link to the MBTA account.