“Upfront Fares”: no math and no surprises

You see the fare after having entered the destination in the app. In cities that have more than one Uber service available, the fare shown for each service may differ.

Yes. The fare shown before the request is inclusive of:

Requesting a multi-destination ride is possible. You can add up to 3 stops to your journey, and the fare will be shown upfront for the entire journey based on best route. If stops are made/added/deleted so that the route change significantly while you are on the journey, the upfront fare you saw may not be honored because calculation at the end of the ride will be based on actual time and distance traveled.

Payment – either by cash or by credit/atm cards – happens only at the end of the ride, when the fact of the journey is all taken into account (e.g. actual toll usage or route taken)

In the same manner, discount, if one is available, will only be considered redeemed after the eligible ride has ended.

Generally, yes. Only when fare is recalculated at the end of the ride because of factors mentioned above will you see a different fare from the one shown upfront.

Tap the menu icon (three stripes, top corner of the app) to find the Your Trips menu. Select the trip that you have an issue with (cancelled trips will appear here as well) and select the applicable help topic. Uber support staff will endeavor to get back to you with a solution promptly. Reports can be made at all hours.