24/7 support when you need it

When you drive with Uber, you should never feel alone. As part of our 180 Days of Change commitment to you, we’re announcing support that’s faster, friendlier, and available when you are.
 

Whether you have a quick question or an incident to report, we want to make sure it’s easy to get the help you need. That’s why we’re offering 24/7 phone support directly through the Driver app. Call anytime; and for most calls, you’ll be connected to an agent in under 2 minutes. See how it works.  

Everyone forgets to start a trip once in awhile. We’re introducing self-service support, so you can correct a fare, without contacting Uber. You can easily confirm the pickup and dropoff location on help.uber.com, and soon in the app, to receive an adjusted payout.

We’re adding ratings protection, so when a rider gives a low rating for something out of your control, such as price or issues with the app, it won’t count toward your overall rating. This way, your rating is a more accurate reflection of your driving and service.

On average, a driver returns 11 lost items a year. That’s a lot of time spent on the road and not earning. You’ll now receive $15 from your rider for every item you return. There’s also the chance of being thanked in the app with an extra tip.  

We’re speeding up the review process for documents such as registration, driver’s licenses, and insurance cards. In most cases, when you upload documents, we’ll get you an answer within 2 hours. That means earnings aren’t interrupted, and you always know where you stand.  

No more waiting for in-person help. You can now schedule certain Greenlight Hub appointments ahead of time. Get in, meet with an Uber Expert, and get out on-time. Scheduling is easy with just a few taps in the app.  

See details about these and other updates we’re making to improve your support.