Moroug El Maghraby champions inclusion at Uber in Cairo

We want Uber to be a place where everyone feels valued, respected and supported. Moroug El Maghraby, Senior Community Operations Manager, helped design and build an 18-month rotational program at our Cairo Center of Excellence dedicated to hiring and training people with disabilities in preparation for joining Uber full-time.

“I am a Cairo-based Senior Manager on our Community Operations team, Uber’s customer support network. I lead 50+ Customer Specialists, Team Leads, and Program Specialists to provide high quality customer experience at every step and help each develop and grow their careers. I’m also responsible for identifying trends within our team’s performance, driving deep dives into the numbers, and making data-driven decisions and process improvements.

Outside of work, I enjoy practicing yoga, which allows me to find peace and balance in both mind and body. I also have a deep passion for traveling. Exploring new places, cultures, and cuisines is something that brings me immense joy.”

“Life at Uber in Cairo is dynamic, challenging, and rewarding, with plenty of opportunities for professional growth and development. Cairo has a strong sense of community. Relationships are important and we easily build rapport with each other. It’s common for colleagues to socialize inside and outside of work.

Uber has a culture that emphasizes innovation, collaboration, and creativity. To support employee well-being, we offer a variety of perks and benefits that I really enjoy—from hybrid work with 50% office time and 50% work from home, to generous parental leave, to a range of training opportunities and educational resources.”

“My career progression at Uber has been one of continuous growth and development, with opportunities to explore new roles, learn new skills, and make meaningful contributions to the company’s success.

Our aim is to have all join Uber full time at the end of the program. To ensure our office is built with everyone in mind, I also had the opportunity to help make our workplace more inclusive. This included adding Braille signage throughout and installing visual fire alarms—visual indicators that allow deaf employees to recognize an emergency.”

“Our vision for diversity and inclusion is to create a workplace where everyone feels valued, respected and supported. To achieve this, we have implemented many initiatives and programs that prioritize diversity, equity, and inclusion.  

One way we’re building the most inclusive workplace is through hiring and recruiting practices, including a specific focus on hiring and training people with disabilities. In addition, we have a dozen Employee Resource Groups that provide a space for employees to connect, support each other and advocate for community.”

“At Uber, we seek awareness and actively listen and make space for all voices. We encourage diversity and inclusion considering that everyone has different characteristics and backgrounds. This value bridges these differences where we accept each other’s point of view and challenge each other respectfully to reach what’s right for our business, customers and people.”

“Make sure to understand the role you’re applying for and what’s needed from you. Keep an open mind and be willing to learn new things. Your new role may require you to step out of your comfort zone, but that’s how you’ll grow and develop your skills.”

Interested in joining us? Explore life on the Community Operations team ->