For your safety; as well as that of app users, pedestrians and all road users; the limit of hours that you can deliver with the Uber Eats app is 12 hours. If you exceed this time, the application will automatically disconnect you for 6 hours.
You will receive notifications in the app when you have 2 hours, 1.5 hours and 1 hour of driving time left. Every time you’re offline for 6 hours or more, your driving hours will reset.
At Uber we are committed to the safety, not only of those who interact with our application, but of all the people who share public roads.
Because driving for long periods of time can increase the risk of fatigue-related accidents, we have included a feature in the app to help delivery people have visibility into the hours they have been online, moving and driving to help them stay safe on the road.
What is the Driving Time Limit?
The “Driving Time Limit” is a function within the application that counts driving time and initiates a disconnection period when a delivery person exceeds the limit.
For your safety; as well as that of app users, pedestrians and all road users; the limit of hours you can deliver with the Uber app is 12 hours. If you exceed this time, the application will automatically disconnect you for 6 hours. However, if a delivery person prefers, they can disconnect before the 12 hours have accumulated.
Delivery people will receive notifications in the app when they have 2 hours, 1.5 hours hour and 1 hour of driving time left. Every time they are offline for 6 hours or more, the driving hours will reset.
What counts as “Driving Time”?
The in-app feature automatically counts the total number of hours a delivery person spends moving and driving while online.
How does the Configuration Policy work?
- Driving time: 12 hours (cumulative)
- Disconnected time: 6 hours (consecutive)
For every 6 consecutive hours a delivery person is offline, their available driving time resets to 12 hours.
After 12 hours of accumulated “driving”, a delivery person must be offline for 6 consecutive hours.
If the hour limit is reached, that is, 12 accumulated hours of “driving”, the application will automatically disconnect you for 6 uninterrupted hours. If you are on a delivery, the disconnection occurs at the end of the delivery. As soon as those 6 hours pass, you will be automatically enabled to deliver again.
You can take your own breaks and go offline for as long as you want, but unless you are offline for 6 hours straight, your driving time will not be reset to zero.
Frequently Asked Questions (FAQs)
- 1. Why did you create this feature?
This new feature was created to promote safe and responsible use of the app. We want to strengthen our focus on helping to keep users, delivery people, pedestrians, and other vehicles safe.
- 2. What counts as online hours?
The in-app feature automatically counts the total number of hours a delivery person spends “driving” whilst online. Time is counted when you are connected and on the move (from accepting a delivery to delivering an order to an eater and travel time).
- 3. Do 12 hours only count if they were uninterrupted?
No, the hours accumulate. To reset the counter, it is recommended to take a break and go offline for 6 hours straight.
- 4. If I wait a long time to receive a delivery request, what will it look like in these cases? Will waiting time be counted?
If you're just waiting to receive a delivery request and are not moving, the time doesn't count. If you're on the move, the time counts.
- 5. How many hours can I make deliveries per day?
Within the 12 hour limit, it’s up to you. For your own safety; and that of app users, pedestrians, and other road users; you should not exceed the 12-hour limit.
- 6. Does the count reset every 24 hours or at midnight?
The count is only reset once you go offline for 6 consecutive hours.
- 7. Will the system send me a message when the time limit is near?
Yes, the app will notify you when you have 2 hours, 1.5 hours and 1 hour of driving time left.
- 8. Are the hours counted even when I am offline?
No, your hours are only counted when you are online.
- 9. Where do I see the online time?
You can see how long you've been online and how many hours you have left in the “Driving Time” option in your app.
- 10. What happens when I reach the maximum hour limit?
If you reach the hour limit; that is, 12 hours of driving in a row; the application will automatically disconnect you for 6 uninterrupted hours. If you are on a delivery, the disconnection occurs at the end of the delivery. As soon as those 6 hours pass, you will automatically be enabled to deliver again.
- 11. How will I know when I can no longer accept rides and when I can reconnect?I reach the maximum hour limit?
The app will notify you when you have 2 hours, 1.5 hours and 1 hour of driving time left. After 6 hours, you will automatically be enabled to receive delivery requests again.
- 12. Can I take my own breaks, and will this count towards the 6 hour "rest period"?
Yes, you can go offline for as long as you want to rest, but unless you go offline for 6 hours straight or more, your driving time will not be reset to zero.
Posted by Uber Eats Sub-Sahara Africa
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