Follow the law

All relevant licences, permits, and any other legal documents required of drivers and delivery people must be kept up to date and, where required, provided to Uber. For example, if you use a vehicle, you’re required by law to maintain a valid driver’s licence, insurance, and vehicle registration. For drivers, this also includes meeting the applicable regulatory requirements for your private hire or taxi licence in your area.

We review reports of crashes or traffic citations that may have happened during a trip or delivery, plus other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries, or waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.

For everyone’s safety, let your driver or courier handle the driving. For example for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. For riders and Uber Eats users, don't ask a driver or courier to speed or to make illegal stops, drop-offs, or manoeuvres.

When riding or parking a bike or scooter, be mindful of local regulations and rules; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.

When riding with small children, and where required by law, it’s your responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children requiring car seats must be strapped in them during the entire ride and not held on laps. Remember, not all car seats fit all cars, so drivers can still decline the ride if you don’t have the appropriate car seat or if they aren’t comfortable with having you install one in their car.

When picking up riders traveling with small children, you can give them extra time to properly install a car seat before driving off. If they don’t have the appropriate car seat, if you’re not comfortable with a rider installing one in your car, if a child does not appear to be within the height and weight safety requirements for the car seat, or if you otherwise feel that the child cannot be safely transported in the seat, you can cancel the ride.

By law, you can’t refuse a trip because a rider is traveling with a service animal or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices will result in losing access to the Uber platform.

Your driver can’t refuse to transport you because you’re riding with a service animal or assistive devices. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re traveling with a pet. Drivers are free to choose whether to transport pets that aren’t service animals.

Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 999. After the driver has ended the trip and you have left the vehicle, please also report your experience to Uber.

By law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle or bicycle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

Riders should not take open containers of alcohol, or be under the influence of drugs, on a trip. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.

Never ride while under the influence of alcohol, drugs or any other substance that impairs your ability to operate a bike or scooter safely.

If it’s required under local law or you’re otherwise permitted by Uber to display Uber-branded items, drivers and couriers should only use Uber-branded items that are obtained from Uber or an approved partner of Uber. Drivers and couriers should not display Uber-branded items when they are not accessing the Uber platform. The use of unauthorised or third-party items—such as lights, placards, signs, or similar items bearing Uber’s name or trade mark—is prohibited.