Treat everyone with respect
Respect isn’t always tied to what you say; it is also about how you act. We believe that everyone should feel supported and welcomed when interacting with others in the Uber community. That’s why we’ve created standards and policies on physical contact, sexual assault and misconduct, threatening and rude behavior, post-trip contact, discrimination, and property damage.
Uber is an anti-racist company. Remember that when you interact with others in the Uber community, you may meet people who may look different from you, think differently than you, or come from different backgrounds. Please respect those differences.
Physical contact
No one on the Uber Platform should be touched without their consent, period. Don’t touch strangers or anyone you just met while using the Uber Platform. Limited exceptions are permitted for people needing or requesting physical assistance (for example, riders using Uber Assist who may need help getting into and out of the vehicle). Hurting or intending to hurt anyone is never allowed.
Sexual assault and misconduct
We all value our personal space and privacy. It’s OK to chat with other people while remaining respectful. But please don’t comment on someone’s appearance or ask about their relationship status. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behaviour without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.
- Do not ask personal questions (for example, about relationship status or sexual orientation).
- Do not comment on appearance (for example, derogatory or “complimentary” comments).
- Do not make explicit comments or gestures (for example, slurs, or graphic or suggestive messages).
- Do not flirt (for example, nonverbal, suggestive flirting, or being too physically close).
- Do not display indecent material (for example, sexually suggestive objects or pictures).
- Uber has a no-sex rule regardless of whether you know the person or they give you their consent.
Threatening and rude behaviour
Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take action that could be disrespectful, threatening, or inappropriate. It’s a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
- Tips for all users
Keep conversations casual and friendly with one another. Don’t ask personal questions or act aggressively toward others.
If you are the recipient of or witness to any threatening or rude behaviour, you can report the situation to Uber, and we will address any report in accordance with our policies.
Post-trip contact
Contact should end when the trip or delivery is complete, unless it’s to return or receive a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip or delivery has been completed. Do not share any unnecessary contact information.
- Tips for all users
You should immediately alert Uber if another user contacts you for any reason other than your current trip or delivery, or to return a lost item.
Discrimination
You should always feel safe, respected and welcome. That’s why we don’t tolerate racist or discriminatory conduct or behavior, including toward the Uber Support team or at Greenlight Hubs.
Do not discriminate against someone or engage in a disparaging manner toward someone based on traits such as their age, colour, disability, gender identity, marital or civil partnership status, pregnancy or maternity, national origin, appearance, race, religion or belief, sex, sexual orientation, geographical location, or any other characteristic protected under relevant law.
- Tips for drivers and couriers
Intentionally refusing or canceling requests solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed. If you are subject to discrimination or witness discriminatory behavior, you can report the incident to Uber by tapping Help in the Driver app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 999 for immediate assistance if you feel like your safety is in danger. Uber takes reports of discriminatory behaviour very seriously. Any users found to have engaged in discriminatory behaviour or used discriminatory language may lose access to the Uber platform.
- Tips for merchants
Refusing or canceling orders due to a customer’s or delivery person's legally protected traits is not allowed. If you believe a courier refuses a pickup due to your or your customers’ legally protected traits, please report the incident by tapping Help in the Uber app.
If you are subject to discrimination or witness discriminatory behaviour, you can report the incident to Uber by tapping Help in the Uber or Uber Eats app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 999 for immediate assistance if you feel like your safety is in danger. Uber takes reports of discriminatory behaviour very seriously. Any users found to have engaged in discriminatory behaviour or used discriminatory language may lose access to the Uber platform.
- Tips for riders and Uber Eats users
If you believe you’ve been denied a trip or delivery because of your legally protected traits, please report the incident by tapping Help in the Uber app.
If you are subject to discrimination or witness discriminatory behaviour, you can report the incident to Uber by tapping Help in the Uber or Uber Eats app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 999 for immediate assistance if you feel like your safety is in danger. Uber takes reports of discriminatory behaviour very seriously. Any users found to have engaged in discriminatory behaviour or used discriminatory language may lose access to the Uber platform.
- Tips for bike and scooter riders
While you’re biking or riding with the Uber app, if you believe another user has bullied, insulted, or harassed you based on your legally protected traits, please report the incident by tapping Help in the Uber app.
If you are subject to discrimination or witness discriminatory behaviour, you can report the incident to Uber by tapping Help in the Uber app or visiting help.uber.com so that our Support team can follow up and take the appropriate action. Call 999 for immediate assistance if you feel like your safety is in danger. Uber takes reports of discriminatory behaviour very seriously. Any users found to have engaged in discriminatory behaviour or used discriminatory language may lose access to the Uber platform.
Property damage
Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Uber platform, breaking or vandalising a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If you rent a bike, moped or scooter via the Uber apps, you must ensure it has been locked safely at the end of your trip. Failing to do so may result in an additional charge or fee.
See more Community Guidelines
Help keep each other safe
Follow the law
About
Explore
Opportunities by city