Uber does not tolerate the use of alcohol or drugs by drivers using the Uber app. If you believe your driver may be under the influence of drugs or alcohol, please have the driver end the trip immediately.

Commercial vehicles may be subject to additional state government taxes, which would be over and above the toll.

After the driver has ended the trip, please report any feedback when rating your trip in the Uber app, emailing customercomplaints@uber.com, visiting help.uber.com, or calling 800-664-1378.

Trips beginning or ending in the City of Burlington are subject to a $0.25 surcharge. Trips beginning at BTV Airport that end within the City of Burlington are subject to a $2.25 surcharge. Trips ending at BTV Airport that begin within the City of Burlington are subject to a $2.25 surcharge. Trips beginning or ending at BTV Airport that neither begin nor end within the City of Burlington are subject to a $2 surcharge. To contact the Taxi Administration Office with compliments or complaints, email cdunbar@burlingtonvt.gov or call 802-865-7020.

Burlington Passenger Bill of Rights: (1) The drivers of vehicles for hire shall conduct themselves in a courteous and professional manner at all times; (2) The rate of fare must have been agreed upon prior to the ride and posted in vehicles, on websites, on apps, or on a printed or electronic receipt, or must be calculated by a taximeter at the rates determined by the board. A TNC that provides riders with the applicable rates being charged and the option to receive an estimated fare before the rider enters the TNC vehicle complies with this provision; (3) The driver’s first name, picture, license plate number, and vehicle make and model must be prominently displayed in vehicles, on websites, on apps, or on a printed or electronic receipt; (4) Smoking is not permitted in any vehicle at any time; (5) No person other than the driver is permitted to remain in the vehicle at any time without the express consent of all passengers; (6) The vehicle shall have a clean passenger seat area and trunk; (7) The driver must know and obey all traffic laws and take the most direct or efficient route to your destination; (8) You may direct the destination and route used; (9) There shall be adequate heat and air conditioning in every vehicle; (10) Licensee policy regarding the capping of dynamic pricing during emergencies shall be followed.

*Sample rider prices are average UberX prices only and do not reflect variations due to geography, traffic delays, promotions, or other factors. Flat rates and minimum fees may apply. Actual prices for rides and scheduled rides may vary.