Strategic Operations Manager, Uber Direct

About the Role

We are expanding our Merchant Operations team to grow Uber Direct in the US & Canada, and we need talented individuals like you to make it happen! Uber Direct empowers merchants to offer seamless last-mile delivery to their customers through their app or website.

As a Strategy and Operations Manager on the Merchant Operations team, you will be instrumental in scaling the business. You will manage Account Manager Operations and drive continuous improvements through process optimizations for the whole business. You’ll also work closely with cross-functional stakeholders to measure success, enhance performance, and ultimately unlock growth and elevate the experience for our merchants.

What You'll Do

• Operations Management: collaborate with account management teams, sales, and other teams to identify process inefficiencies, build solutions, and drive operational efficiency (account strategy and growth, performance reporting and strategy)
• Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management, sales, and customer programs.
• Data Analysis: design, execute and automate processes to run and optimize the business performance and KPI gaps. You will autonomously build your own analyses and dashboards to measure your business success
• Commercial Enablement: Create new processes to prioritize and evaluate new opportunities based on strategic and financial criteria. Develop resources that enable us to expand adoption by clearly communicating merchant value with a lens of creativity to differentiate our offerings.
• Stakeholder Management: an important cross-functional partner to teams working with Uber Direct (Account Management, Sales, Product, Partner Engineering, Finance)

Basic Qualifications

• 2+ years' of professional work experience in a related field (start-up, operations, strategy, analytics, technology)
• Strong Excel/Google Sheets and SQL proficiency
• Dashboard creation and KPI tracking experience (via Tableau/Datastudio/Looker or similar program)
• Bachelor's degree, preferrably in Business Administration, Computer Science, Mathematics, Analytics or similar programs

Preferred Qualifications

• Proven track record in driving process and performance improvements through data-driven insights.
• Extensive experience collaborating across Sales, Account Management, and Customer Support teams to achieve shared goals.
• Skilled in managing large, complex cross-functional projects and launches, ensuring alignment and timely execution.
• Proactive problem-solver with a focus on rapid experimentation to build and iterate on solutions for both immediate and long-term operational challenges.
• Demonstrated ability to engage and communicate effectively with diverse stakeholders in fast-paced, dynamic environments with tight deadlines.
• Strong analytical skills to leverage data and sound business judgment for assessing process efficiency, operational viability, and financial outcomes.
• Expertise in business case development and delivering performance improvements by utilizing data insights.
• Data-driven mindset with strong business acumen to evaluate process performance and financial feasibility through analytical thinking.
• Clear and concise communicator capable of synthesizing complex information, emphasizing key insights, and delivering actionable recommendations.
• Comfortable navigating ambiguity and managing projects without complete information, adapting priorities as new data emerges.

For New York, NY-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$101,000 per year - USD$112,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.