A Uber não tolera o uso de álcool ou drogas por parte dos motoristas que utilizam a aplicação Uber. Se acredita que o seu motorista se encontra sob o efeito de drogas ou álcool, peça-lhe para terminar a viagem imediatamente.

Os veículos comerciais podem estar sujeitos a impostos governamentais adicionais, aplicados para além da portagem.

After the driver has ended the trip, please report any feedback when rating your trip in the Uber app, emailing customercomplaints@uber.com, visiting help.uber.com, or calling 800-664-1378.

Trips beginning or ending in the City of Burlington are subject to a $0.25 surcharge. Trips beginning at BTV Airport that end within the City of Burlington are subject to a $2.25 surcharge. Trips ending at BTV Airport that begin within the City of Burlington are subject to a $2.25 surcharge. Trips beginning or ending at BTV Airport that neither begin nor end within the City of Burlington are subject to a $2 surcharge. To contact the Taxi Administration Office with compliments or complaints, email cdunbar@burlingtonvt.gov or call 802-865-7020.

Burlington Passenger Bill of Rights: (1) The drivers of vehicles for hire shall conduct themselves in a courteous and professional manner at all times; (2) The rate of fare must have been agreed upon prior to the ride and posted in vehicles, on websites, on apps, or on a printed or electronic receipt, or must be calculated by a taximeter at the rates determined by the board. A TNC that provides riders with the applicable rates being charged and the option to receive an estimated fare before the rider enters the TNC vehicle complies with this provision; (3) The driver’s first name, picture, license plate number, and vehicle make and model must be prominently displayed in vehicles, on websites, on apps, or on a printed or electronic receipt; (4) Smoking is not permitted in any vehicle at any time; (5) No person other than the driver is permitted to remain in the vehicle at any time without the express consent of all passengers; (6) The vehicle shall have a clean passenger seat area and trunk; (7) The driver must know and obey all traffic laws and take the most direct or efficient route to your destination; (8) You may direct the destination and route used; (9) There shall be adequate heat and air conditioning in every vehicle; (10) Licensee policy regarding the capping of dynamic pricing during emergencies shall be followed.

*A amostra de preços para utilizadores inclui apenas os preços médios do UberX e não reflete as variações decorrentes de cada local, dos atrasos provocados pelo trânsito, das promoções ou de outros fatores. Podem aplicar-se taxas fixas e mínimas. Os preços reais das viagens e das viagens agendadas poderão variar.