Country Strategy & Operations Manager, Uber Rides - Ireland

About the Role

The Strategy & Operations Manager role is part of our Northern Europe rides organization. Together with the General Manager for Ireland, this role will be the lead in driving Uber’s growth and success across Ireland.

This hands-on role calls for a combination of customer obsession, savvy analytics, critical thinking, and strong execution skills. You will have to think creatively to find ways to continuously enhance Uber's value proposition to our users (riders & drivers) and optimize their experience of using the Uber app in Ireland.

You will act as the local market lead, managing both implementation of our global and regional programs, and driving your own local growth and improvement projects. You will help set the vision and strategy for the market together with the Northern Europe leadership team by driving customer insight to create rider/driver proposition

What You’ll Do:

• Rider acquisition and engagement: Develop and lead customer insights for riders and utilise this to create propositions for new users and use cases.
• Driver acquisition and engagement: Craft and implement the vision, strategy and day to day tactics for driver partner acquiszition and engagement through data-centric analytics, creative campaigns, and partnership programs
• Develop and manage partnerships: Develop and manage strategic partnerships with local partners (venues / businesses / clubs etc.) to leverage marketing distribution channels
• Project management: Strategically lead multiple projects in the Irish business and assume responsibility for communicating progress/challenges with senior stakeholders
• Cross-functional collaboration and partner management: Work collaboratively with local, regional and global teams like policy, communications, product, marketing, legal and customer support

Basic Qualifications

• 4+ years experience in a consulting/technology or other fast-paced operational environment
• Analytical skills: You can independently extract data from a variety of sources and use it to generate useful insights (SQL, data analytics, and visualization skills preferable)
• Project management skills: You have a proven understanding of the project management fundamentals, and can implement projects
• Business Insight: Understanding of how our business operates and how it makes money and sustains profitable growth, now and in the future
• Communication skills: Using interpersonal skills and situational awareness to clearly deliver information to a variety of audiences
• Planning and Organization: Setting up and maintaining processes and tools to appropriately structure and keep track of tasks and projects
• Problem Solving: Efficiently resolving issues that involve people, things, and processes by using logic and common sense
• Partner Management: Taking time to build helpful relationships; earning the trust of others within the organization through strong situational awareness and reliability
• Teamwork: Demonstrates optimism, respects others and works well in a team
• Ability and willingness to travel, mainly across Ireland to meet local partners where required and infrequently to our offices in Limerick and Amsterdam

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.