Process Optimization Specialist

Process Optimization Specialist

Uber is looking for a Process Optimization Specialist to expand its Team in Krakow.

The Krakow Center of Excellence is taking a new highway to become a major Technology Hub in Central & Eastern Europe, focusing on Process Optimization, Data Analytics & Automation.

About the role

You will execute Business Processes that are essential to keep the Uber Operations in good functioning order.

You will ensure your actions are run properly and on time, meeting the expectations in terms of Quality and Service Level Agreements (SLAs), by following the Standard Operating Procedures (SOPs).

While executing these Processes, you will identify areas of improvement, conduct root-cause analyses, build data-driven strategies and implement your enhancements, iteratively and incrementally.

To drive these continuous improvements, you will work closely in collaboration with other Team Members, Data Analysts like Automation Specialists, as well as Subject-Matter Experts.

This is a great opportunity if you want to further develop your analytical skills, learn how to enhance Processes (by writing SQL Queries, using Google Scripts) and create actionable insights for large-scale operations, with concrete impacts.

About the Team

Backing Uber’s creativity with operational efficiency. This is the Team’s mission statement.

In essence, the Team helps Uber to scale and best serve its users by performing work around two main pillars i) Analytics & Automation - data science, data analysis, query & dashboard creation, automation of business process, ii) Process - design, execution & optimization of business processes.

Located in Krakow, the Team is centralizing work for Uber Rides & Uber Eats, covering two mega-regions, i) United States & Canada, ii) Europe, Middle East, and Africa.

This experience gained as a Process Optimization Specialist may also, going forward, open doors to plenty of new opportunities across the world, via the Uber Mobility Program.

We’re offering a hybrid model of working (50% based out of our Krakow office, 50% work from home).

What You'll Do

• Execute Business Processes within defined SLAs
• Maintain High Quality of execution
• Proactively identify area of improvement in Process execution
• Build insights on how to optimize these Processes and make them more efficient
• Improve Technical Skills continuously to match evolving Business needs

What You'll Need

• Strong Analytical Skills
• Basic Knowledge of SQL
• Good Knowledge of Google Sheets (Reporting & Trend Analysis)
• Excellent written and spoken English (fluent)
• Motivation to learn all along the way and improve continuously
• Ability to work on your own initiative independently (proactive) or in Group (excellent teammate)

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.