Senior Territory Account Manager

About the Role

The Senior Territory Account Manager role is an exciting opportunity to showcase your Account Management, Relationship Management, and Sales expertise while driving success for our highest-value merchant partners. You will be the trusted advisor for Small-to-Medium Sized Businesses (SMBs), ensuring they maximize their growth potential on Uber Eats through marketing, operational excellence, and retention strategies.

This role requires a blend of operational acumen, analytical skills, and top-tier relationship management. If you thrive in a fast-paced, problem-solving environment and are passionate about helping businesses succeed, we’d love to hear from you!

What You Will Do

• Own and manage a portfolio of top-tier Uber Eats merchant partners.
• Establish and maintain strong relationships through email, phone, and in-person meetings.
• Drive revenue growth by upselling marketing solutions (Ads, Promotions, Offers).
• Analyze merchant performance, track KPIs, and conduct regular business reviews.
• Identify opportunities to optimize merchants’ operations and maximize their potential.
• Act as a trusted consultant, providing strategic recommendations to improve sales, menu efficiency, and customer engagement.
• Collaborate cross-functionally with Sales, Operations, and Marketing teams to resolve merchant issues and enhance their experience.
• Implement and standardize best practices for merchant success in the Cape Town market.
• Advocate for Uber Eats, ensuring our brand, mission, and values are represented in all merchant interactions.

What You Will Need

Basic Qualifications

• 4+ years of experience in Account Management, Sales, Operations, or a similar role.
• Proven track record of building and managing strategic partnerships with SMBs.
• Ability to analyze data and turn insights into action using Excel, Google Sheets, Tableau, or Python.
• Self-starter mindset – you work independently and thrive with minimal oversight.

Preferred Qualifications

• Excellent communication skills – ability to influence, persuade, and negotiate effectively.
• Strong critical thinking and problem-solving ability.
• Experience in upselling digital marketing solutions (ads, promotions, etc.).
• Ability to present complex data in a digestible, visually compelling manner (charts, graphs, reports).
• Experience in marketplaces, e-commerce, or tech-driven sales environments.
• Strong project management and organizational skills.
• Demonstrated ability to work cross-functionally across Marketing, Operations, and Customer Support teams.

Why Join Uber?

At Uber, we believe in empowering our employees to make an impact, grow with challenges, and build careers that matter. When you join our team, you become part of a culture that is:

🚀 Bold & Fast-Paced – Solve complex, global-scale challenges at an accelerated pace.

🌍 Impact-Driven – Work on real-world problems that affect millions of people every day.

🤝 Collaborative & Inclusive – Be part of a diverse team where who you are matters.

Explore our benefits here: Uber Benefits

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.