Senior Product Operations Manager, Uber Direct

About the Role

On-demand delivery is one of the fastest growing businesses at Uber. We're scaling our teams globally across operations, sales, product, and engineering all at the same time. The biggest challenge that our product operations team is facing is to make sure that we grow TOGETHER.

The goal of Product Operations is to ensure we build and operationalize the right products to move our business forward. In this role, your work will drive results on our highest-priority growth and efficiency levers. Product Operations works closely with our cross-functional partners to identify opportunities, prioritize, test, rollout and iterate products and own the communication throughout the product development cycle.

What the Candidate Will Do:

• Define the go-to-market plans and processes to operationalize our product strategy as an individual contributor on a highly-effective product team
• Lead a community of strategic leaders to encourage meaningful impact to the business
• Drive continuous improvement to the engagement models between product, engineering and business stakeholders teams
• Ensure functional partners are aligned on key objectives for the program/product
• Advise product teams on the global feasibility of products throughout the product life cycle
• Develop an end-to-end product rollout plan, and project-manage implementation
• Collaborate with key partners (legal, tax, policy, support etc) to prepare the product for launch and drive maximum impact
• Track core business metrics related to the product
• Identify key problem areas and/or geographies impacted by the product post-launch
• Surface and advocate for key insights from the business to advise product improvements

Basic Qualifications:

• Minimum 5 years of experience in operations, business consulting, or program management
• SQL proficiency and deep analytical experience
• Strong business and financial acumen
• Strategic alignment, able to bring key partners across functions together
• Ability to foster collaboration and facilitate teamwork
• Deep understanding of the user experience
• Ability to use data to inform and support critical decisions
• Ability to clearly and succinctly present information to an internal and external audience
• Persuasive written and verbal communication skills across diverse functions and teams
• Demonstrated ability to juggle competing priorities
• Large scale, global project management experience

Preferred Qualifications:

• Prior experience working on global projects, or in an international setting
• Prior experience with growing a 0 to 1 business

For New York, NY-based roles: The base salary range for this role is USD$158,000 per year - USD$175,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.