Teen account availability varies by city. Please read the frequently asked questions below to learn more.
Teen accounts on Uber
As the world continues to grow and change, our commitment to providing a safe experience for drivers and riders will always be a priority. This is especially true with the introduction of rides for teens.
Teen accounts are the only authorized way for teens aged 14-17 to use the Uber platform with consent from their legal guardian. Guardians who add a teen account to their Family profile will be notified every time their teen requests a ride—and they’ll get real-time alerts plus live trip tracking so they can follow their teen’s ride in the app, from pickup to dropoff.
Mandatory safety education for teens
Before a teen can request their first ride, they must complete a safety onboarding process that teaches them about the safety features that are available to them on every ride.
Informed guardians
Guardians will receive tips on how to prepare their teen for their first ride after the teen sets up their account. Guardians will also have access to live trip tracking and will receive status updates for every trip their teen requests. They’ll also be able to contact you directly during the trip.
Always-on safety
Teen riders will always have access to safety features including PIN verification and RideCheck™.
Always-on safety
These safety features are always on
Verify My Ride Before a teen gets in the car, they’ll have to give you a unique PIN. You’ll be unable to start the trip until you enter the correct code into the Driver app. This will help the teen make sure they’re getting into the right car—and it will help ensure that you’re picking up the right rider.
Verify My Ride
Before a teen gets in the car, they’ll have to give you a unique PIN. You’ll be unable to start the trip until you enter the correct code into the Driver app. This will help the teen make sure they’re getting into the right car—and it will help ensure that you’re picking up the right rider.
RideCheck™
If the ride goes unusually off-course, stops unexpectedly, or ends early, RideCheck™ will alert you and your teen rider and message you both in the app to find out if you’re OK or need help.
RideCheck™
If the ride goes unusually off-course, stops unexpectedly, or ends early, RideCheck™ will alert you and your teen rider and message you both in the app to find out if you’re OK or need help.
Look out for Uber • Teen
For example, to help you easily identify teen rides, your offer card may read “UberX • Teen.” If you see this, it means the trip request is from an official teen account holder—so there should be no surprises at pickup.
FAQs
- How do teens get/set up a teen account?
Teens must be invited by their guardian to set up a teen account on the guardian’s Family profile.
- Where are teen accounts available?
Teen accounts are live in the following cities:*
- Milan
- Rome
- Florence
- Bologna
- Palermo
- Catania
- Rome
- Milan
- Are guest riders allowed on a teen trip?
Yes. When a trip request comes from a teen account:
- The teen is allowed to bring other riders with them, but they must be 14 years old or older
- Guest riders aged 14 to 17 must say that they have permission from a parent or legal guardian
- All teens have to sit in the back seat and should buckle up
You can cancel the trip if:
- A rider is under the age of 14
- A guest rider aged 14 to 17 says that they don’t have permission from a parent or legal guardian
- All the teen riders can’t fit in the back seat
- How would teen trips affect my driver rating?
As always, you can decline any of the trip requests you receive without affecting your rating. If you accept a trip request and arrive at pickup to find an unaccompanied minor who doesn’t have a teen account, you can cancel the trip and select Unaccompanied minor as the reason.
If you cancel a trip, you can let the rider know why. That way, they won’t be left wondering what happened.
- Can I contact the teen’s guardian?
No, you will not be able to contact teen riders’ guardians at this time. However, a parent/guardian may call you during the trip. Your phone number will stay anonymous in the app, so they won’t have your personal contact information.
- How will I know if the teen’s guardian is calling me?
You won’t. All calls—including those made by guardians—will be connected through Uber’s private calling system.
*Teen accounts will generally be eligible for trips within the broader metropolitan area for each city.
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