Uber Eats Pro Terms and Conditions

Key Principles

The Uber Eats Pro Programme ("Uber Eats Pro") is a loyalty and rewards programme for independent persons in the business of providing delivery services to Uber ("Couriers" or “you”), designed to enhance a Courier’s experience of using the Uber App.

These terms and conditions ("Terms") govern Uber Eats Pro as provided by Uber Eats (UK) Limited or any other affiliated company ("Uber" or "we").

Couriers who participate in Uber Eats Pro, can access certain rewards offered by Uber and/or third parties ("Rewards"), according to their Uber Eats Pro tier status.

Uber Eats Pro is made available at Uber's discretion, as a service provided by Uber to Couriers.

To facilitate Uber Eats Pro and the Rewards we will process and share certain Courier personal data, such as contact details and tier. More information is provided below in the Personal Data section below.

Uber may change, withdraw or cancel Uber Eats Pro or these Terms at any time.

Couriers may opt-out of Uber Eats Pro at any time by letting us know in the way set out below.

Couriers who decide to opt-out or do not meet the tier requirements to receive Rewards under Uber Eats Pro (as set out below) are free to continue to use the Uber App as they choose - including deciding if, when, how and where to perform delivery services when logged on.

Couriers continue to be subject to the Courier Terms ("Courier Terms"), Community Guidelines ("Community Guidelines") and Uber’s Privacy Policy when using the Uber App.

PART 1 - TERMS

Uber Eats Pro Eligibility

All active Couriers will be eligible to participate in Uber Eats Pro, unless they have chosen to opt-out.

Eligibility for specific tiers and the corresponding rewards are based on the way Couriers use the Uber App. This is set out in more detail in the next two sections.

How Is Your Uber Eats Pro Tier Determined?

Uber Eats Pro offers various membership tiers ("Tier(s)"). The different Tiers unlock access to certain Rewards.

Couriers may earn points to access the different Tiers and the Rewards offered in each Tier ("Points"). How Points are earned is set out below.

There are four (4) Tiers available to Couriers in Uber Eats Pro.

You will unlock a new Tier if you achieve the applicable Tier requirements (as set out in the table below) in a Programme Period (as defined below).

As soon as you meet the applicable Tier Requirements (as set out above), you will automatically be moved to the applicable Tier.

You earn Points in a fixed one month period. The fixed one month period (each a "Programme Period") shall begin at 12:00:00 am at the first of the month and end at 11:59:59 on the last day of the month.

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

If you are moved to the next Tier during any Programme Period, you will remain in that Tier for the remainder of the current Programme Period and for the duration of the next Programme Period, provided that your Uber Eats Pro Account continues to remain open, you have not opted-out or your account has been cancelled for any reason. Your points balance will still be reset to zero for that Programme Period. If you do not earn enough Points to stay at your current Tier level in the Programme Period, you will be downgraded to the appropriate Tier level for the next Programme Period.

Uber will send you a notification via email if you are at risk of losing your Tier status.

Once you achieve a Tier, some (but not all) Rewards may be available for you to access immediately (please see Part 2 - Individual Rewards for further information). You may be required to exit the Uber App, go offline and then come back online again in order to access specific Rewards.

Uber Eats Pro: Couriers start at Green and can progress up to Diamond.

How to Earn Points

You will earn Points for every delivery you complete as a Courier in the United Kingdom. The number of Points earned for each delivery depends on the timing of the delivery (with more Points earned for deliveries completed during peak times). The number of Points you will earn for each delivery is set out in the following table (times displayed in the local time zone):

Points will be added to your Uber Eats Pro Account (as defined in the ‘Uber Eats Pro Account and Points balances’ section below) in the applicable Programme Period .

No Points will be earned where you use any services provided by Uber as a PHV driver, rider or eater. Points are only earned where you provide delivery services.

Points earned in connection with Uber Eats Pro have no monetary value and may not be exchanged for cash.

Uber may revoke Points or adjust your Points balance where, in Uber's sole discretion, Uber believes that such Points were obtained under or in connection with any fraud, misuse of the Uber App or in breach of your Courier Terms, the Community Guidelines and/or these Terms.

Uber Eats Pro Account and Points balances

You will be provided with an Uber Eats Pro account which will be linked to your Courier Account and will be accessible via your Uber App ("Uber Eats Pro Account"). Your Uber Eats Pro Account and the associated benefits are personal to you and cannot be shared.

You will be able to view your Points, Tier and Rewards via your Uber Eats Pro Account.

You can view your current Points balances within the profile page of your Uber App under "Points Balance". Points earned will usually be processed by Uber and shown in your Uber Eats Pro Account straight after your delivery.

If you discover an issue with a transaction posted to your Uber Eats Pro Account, you can report it within one month after you discover the issue by contacting Uber (contact details are set out in the ‘Contact Us’ section below).

Uber will have sole discretion in decisions relating to the credit of Points to your Uber Eats Pro Account but will act reasonably in doing so.

Uber will use reasonable efforts to ensure Points balances are accurate, however, there may be a delay in displaying Points in your Uber Eats Pro Account where there is a system outage or other technical issue.

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

Opting Out

Uber Eats Pro is designed to enhance your experience of the Uber App. If you don’t want to participate, you may opt-out at any time and for any reason. To opt-out of Uber Eats Pro, you will need to contact Uber Support and make this request. You can contact Partner Support via the "Help" section of the app, or at https://help.uber.com/. Please allow up to 7 days for your opt-out request to be processed.

After your opt-out request has been processed (i) your Uber Eats Pro Account will be closed and (ii) you will not be able to access any Rewards.

You can opt back into Uber Eats Pro at any time by contacting us at https://help.uber.com/.

Changes to Uber Eats Pro

We want Uber Eats Pro to work and enhance your experience of using the Uber App. However, we may need or choose to vary it from time to time or cancel it. We will update you of any key changes to Uber Eats Pro.

You agree that your continued participation in Uber Eats Pro or access to or use of your Uber Eats Pro Account shall be deemed your acknowledgement and acceptance of any modifications to these Terms.

If you do not agree to any changes to these Terms you may opt-out of Uber Eats Pro in accordance with the ‘Opting Out’ section above.

If Uber decides to cancel Uber Eats Pro, no Points will be earned after the cancellation date, and all Uber Eats Pro memberships and Rewards will be terminated, in accordance with the terms of each Reward agreed to by the third party Reward provider and the Courier, as the case may be.

Closure of Your Uber Eats Pro Account

Uber may close your Uber Eats Pro Account in the case of fraud, misuse of the Uber App or breach of your Courier Terms, the Community Guidelines and/or these Terms.

If your Courier Account is permanently deactivated, your Uber Eats Pro Account will also be closed.

If your Uber Eats Pro Account is closed, you will no longer be a part of Uber Eats Pro and all Points earned during the relevant Programme Period will be forfeited. However, this will not affect any Rewards you have redeemed prior to closure.

Rewards

All Rewards are granted at the discretion of Uber and may change or be cancelled at any time.

Rewards are not redeemable for Points and have no cash value.

Reward details, terms and limitations are set out below in Part 2 of these Terms.

Rewards provided by third parties may require additional action by you, including agreeing to additional terms or creating an account with such third party.

Couriers are responsible for all taxes that may be owed in the receipt of Rewards.

Uber is not responsible for, and disclaims all liability for, the products or services offered by third parties in connection with Uber Eats Pro.

To ensure the success of Uber Eats Pro, Uber may collect information on such third party Rewards-based transactions for information and reporting purposes, in each case pursuant to the terms agreed to by the third party Reward provider and the Courier.

Personal Data

To facilitate your participation in Uber Eats Pro, Uber will process certain personal data, such as the number of deliveries you have completed, to calculate the applicable Tier status. If you elect to activate a Reward offered by a third party, Uber will share your name and contact details with that third party to improve the sign up process and confirm the applicable Tier status. The third party may collect additional data during their sign up process, and independently inform you thereof.

The third party will act as the data controller for the personal data it receives from Uber on your behalf and that it collects to provide you with the Reward. We encourage you to read their privacy policy. Uber will be the data controller for the personal data it processes to calculate your tier status and send you updates of your tier status and rewards. For more information, and to learn about your privacy rights, please visit this webpage with more information and read our Privacy Policy.

Dispute Resolution and Governing Law

Dispute Resolution Process. In the event of any dispute arising out of or in connection with these Terms, the parties agree in the first instance to discuss and consider referring the dispute to mediation in accordance with the Centre for Effective Dispute Resolution ("CEDR") Model Mediation Procedure (or such other procedure as may be agreed). If the other party does not agree to mediation, Uber may, in its sole discretion, refer the dispute to mediation at its own cost. Neither party may commence any court proceedings in relation to any dispute arising out of these Terms until (1) the parties have agreed in writing not to mediate or (2) at least 28 days has passed since written notice of the dispute is given by either party, provided that the right to issue proceedings is not prejudiced by a delay.

Governing Law and Jurisdiction. These Terms shall be exclusively governed by and construed in accordance with the laws of England and Wales, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Except as set forth above, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

Disclaimer

Uber Eats Pro and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of Uber's control. We are not responsible for any unavailability, interruptions or errors of Uber Eats Pro, its features or any Rewards.

Uber Eats Pro and all the information accessible through it are provided for informational purposes only on an "as is" and "as available" basis. We, our affiliated entities and third party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including, but not limited to, accuracy, currency, or completeness, the operation of Uber Eats Pro, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms is intended to exclude liability for fraud or fraudulent misrepresentations or any other representations which cannot be excluded by law.

Limitation of Liability

We are not liable under or in relation to these Terms for any of the following (including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise): loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill and indirect or consequential loss.

Nothing in these Terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation.

To the extent permitted by law, we exclude all warranties and disclaim all liability for any act or omission of you or any customer or third party.

Contact Us

If you have questions or comments regarding Uber Eats Pro you may contact us at https://help.uber.com/.

PART 2 - INDIVIDUAL REWARDS

The following sections include details on a selection of current Uber Eats Pro offers, provided by participating third party partners or by Uber. Please note that offers from third party partners, including but not limited to the qualifications for accessing the Rewards, as well as the identities of the partners themselves, are subject to change at any time in Uber’s full discretion. Uber is not required to give you notice of any changes. There may be additional rewards not listed here, but which appear in your Uber App. All Rewards, including any additional Rewards not listed below, are subject to any further terms set out in the Rewards section of your Uber App.

Fuel Savings with BPme Rewards

Who is Eligible: All Couriers in the Uber Eats Pro Programme are eligible for this Reward, subject to any further terms set out below or in the Rewards section of your Uber App.

The fuel savings received pursuant to this Reward will depend on your Tier, as set out in the table below:

*Participating stores only with BP M&S Food store and Connect

See here for BPme Rewards terms and conditions.

Subsidised gym with Gympass

Who is Eligible: All Couriers in the Uber Eats Pro Programme are eligible for this Reward, subject to any further terms set out below or in the Rewards section of your Uber App.

Discounted access to thousands of gyms for you and your family, starting at £7.99 per month can be redeemed as a Reward when you sign-up with Gympass through the link provided in the Uber Eats Pro section of your Uber App.

See here for Gympass terms and conditions.

Discounted delivery insurance with Zego

Who is Eligible: Couriers in the Gold, Platinum and Diamond Tiers.

You can benefit from a discount of up to 15% when you buy any 30-day or annual insurance policy for cars, scooters and motorcycles from Zego.

E-bike rentals discount with Zoomo

Who is Eligible: Couriers in the Gold, Platinum and Diamond Tiers

Up to 10% off weekly e-bike rentals can be redeemed as a Reward when you sign-up with Zoomo through the link provided in the Uber Eats Pro section of your Uber App.

Free education with the Open University

Who is Eligible: Couriers in the Platinum and Diamond Tiers

Free access to online microcredentials and short courses at The Open University for you or someone you nominate, can be redeemed as a Reward. If you are eligible to claim this reward, you can register for one microcredential or one short course at a time and Uber shall cover the full tuition cost of the microcredential or short course. You have the option to transfer this Reward to an eligible someone you nominate.

See here for The Open University terms and conditions.