Uber Flash is an easy solution to send or receive items through the Uber app, whether you want to send an item for a loved one, a gift for a friend’s birthday, an item you sold online, or an important business document.

You can choose among Flash, Flash Moto, Flash Economy, or Encargo, depending on availability in Cuautitlán Izcalli.

You can request an Uber Flash delivery in the app or online.

Uber Flash Moto Economy is a more affordable delivery option. The experience is similar to Uber Flash Moto. Please note, however, that additional wait times may occur. If you prefer an on-demand experience, Uber Flash Moto would be a more suitable option.

Items sent using Uber Flash have specific monetary value limits and weight limits per vehicle type. Prohibited items include but are not limited to alcohol, certain medication, recreational drugs, and dangerous or illegal items.**

For delivery by car, you can send items that:

• Don’t contain any prohibited items**
• Fit comfortably in the trunk of a midsize vehicle
• Are closed, securely sealed, and ready for curbside or door pickup
• Weigh a maximum of 20 kilograms
• Are within the monetary value limits for your location*

For delivery by bike or scooter, if available in your location, you can send items that:

• Don’t contain any prohibited items**
• Fit comfortably in a backpack
• Are closed, securely sealed, and ready for curbside or door pickup
• Weigh a maximum of 10 kilograms
• Are within the monetary value for your location*

If your item contains a prohibited item or doesn’t follow the restrictions above, the delivery partner may cancel your request.

Uber Flash is designed for local deliveries, usually within a single geographical region (excluding journeys across international borders).

You can send items with Uber Flash 24/7, subject to delivery partner availability, allowing you to conveniently schedule deliveries at any time that suits you.

Yes, you can send multiple items with Uber Flash in a single order, if all the items fit safely within the vehicle, depending on the type of delivery, and are within the monetary value and weight limits for your location.*

To have a motorcycle partner deliver your goods, choose Uber Flash Moto or Uber Flash Moto Economy as your delivery option when requesting a delivery.

Availability of delivery options varies per city. To see if Uber Flash Moto is available in Cuautitlán Izcalli, open the Uber app and enter your pickup and dropoff locations.

Items sent with Uber Flash are not insured. You’ll have an option to protect lost items, theft, or damage caused by third parties. This option is found within the Uber app and can be activated under Item Protection at a cost of 1.5% of the value of the goods for this service. Read the optional Item Protection terms and conditions for more information.

Currently, Item Protection is available only when requesting Uber Flash in the app and not online.

Uber does not maintain coverage for item loss, theft, or damage caused by a third party. Please go to the Terms and Conditions for full details.

You may choose the Item Protection option when requesting Uber Flash. With this option, if an accident occurs with your item, you should follow these instructions:

• Go to the Activity section of the app and search for the delivery that was made with Uber Flash.
• After selecting the trip, go to the banner with the following message: “Insurance claim.” You’ll be directed to our partner company’s website, where you can follow the instructions.

Delivery services in Cuautitlán Izcalli are priced per delivery with Uber Flash. The rates may vary depending on the type of delivery (Uber Flash, Uber Flash Moto, Uber Flash Moto Economy) and other factors.

Yes, you can track orders as they’re happening with Uber Flash in Cuautitlán Izcalli in the Uber app.

Additionally, we suggest that you share the trip with the recipient so that they can also follow the route in real time and be prepared to receive your items.

We recommend that you notify the recipient of the delivery so they can meet the delivery partner to retrieve the item from the vehicle. If you do send someone an item as a surprise, you’ll need to clearly instruct the delivery partner, in the message section of the Uber app, to leave the item at the recipient’s door. The delivery partner can always decline this request.

Depending on the instructions provided by the sender, the recipient should be available to meet the delivery partner at the door or curb. You can also ask the delivery partner to leave the item in the building’s lobby by adding delivery notes with further instructions.

Delivery options may vary per location. You can check what dropoff options are available for your delivery when requesting Uber Flash in the app or online.

If a delivery partner needs to return an item to the sender because the recipient did not retrieve it, the cost of the trip will be updated automatically to include the return trip, and the full cost of the trip will be charged to the user who made the request.

• If your item hasn’t been delivered yet, you can call or message the delivery partner in the app.
• Delivery partners are free to cancel your request for any reason, including, for example, if your item was too heavy, was too large for their vehicle, was not packaged securely, or contained a prohibited item.
• If the person receiving the item wasn’t available, the delivery partner may try to contact you in the app to resolve the issue or coordinate a return. You’ll be responsible for costs associated with returning the item to you if necessary.
• For help coordinating a delivery in case of terminated trips or canceled requests, if you haven’t yet received your item, or if the item was damaged during delivery, contact Uber Support.