Your delivery rating from merchants and customers, explained
Your rating can help you understand what your customers think of you.
Your overall rating comes from your last 100 ratings from staff at merchants and customers. They can rate you with a thumbs up or a thumbs down. You might also receive feedback from merchants and customers that you might find helpful.
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How to check your ratings in the app
Merchant staff and customers have the option to leave you feedback, too. If someone gives you a thumbs down, the app may ask that person for a bit more feedback about why that rating was chosen.
The app adds the ratings you get into an average that’s displayed to your customers during a trip.
You can see your average satisfaction rating in your app. Tap your profile picture in the menu, then tap the rating under your name for details.
If you receive a low rating
From time to time, you may encounter someone who gives you a low rating for something that was beyond your control. Don’t worry. One low rating won’t have a significant impact on your overall average. If you’re consistently rated poorly, check out Uber resources, including tips from other Delivery People.
Tips for earning a higher rating
These tips and recommendations from top Delivery People can help you keep a great rating:
Read pickup instructions
Top Delivery People recommend always double checking for pickup instructions before you arrive at a merchant to help you save time. Pickup instructions are intended to make the pickup as smooth as possible.
Read drop off instructions
Reading drop off instructions before you arrive at the drop off location can help you save time, as customers provide these instructions to make the drop off as smooth as possible.
If you don’t feel safe delivering to the customer’s door, try to give them a call to let them know where they can meet you.
Bring your phone
We recommend bringing your phone into the pick up location so that the merchant can quickly verify your order.
Be respectful of staff
Merchants and customers tell us that Delivery People need to be mindful of how their words and actions might affect someone.
A merchant can be a stressful environment and everyone has a role to play, so being respectful to staff can help you build a better relationship. Remember, you could be delivering for this merchant again.
Be friendly towards the customer
Top Delivery People recommend engaging with customers to improve the delivery experience. Customers tell us that a simple “hello” or “have a nice day” can have a big impact.
Handle food with care
Customers tell us that they give poor ratings when they receive an order which has been opened, damaged or has items missing.
Remember to handle food carefully for example, pizzas should be flat and drinks should be secured.
Start trip quickly
Merchants and customers prefer it if you start the trip right after you’ve picked up the order.
This will provide a better experience for customers because they can track the order in the app and see how close you are with the delivery.
Efficient route
Top Delivery People always try to take the most efficient route to get to the customer as taking an inefficient route can lead to cold food.
Frequently asked questions
- Why don't I have a rating yet?
If you just started, you’ll be able to see your rating once you’ve received 10 or more ratings from restaurants or customers.
- Why does my average rating go up or down so much when I first start delivering?
If you just started delivering, it’s normal for your average rating to vary over the course of your first few days. This is because there are fewer available trips making up your average. As you complete more and more rated trips, your overall rating will be based on your last 100 rated trips and therefore more stable.
- How can I improve my rating?
Positive feedback from merchants and customers can improve your rating with each trip.
- Do canceled or unaccepted orders affect my rating?
No, you won’t receive a rating for any canceled or unaccepted deliveries.
Deliver your way in the app
Deliver your way in the app
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.
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