Cómo entregar pedidos en efectivo
In certain areas of the world, Uber offers customers a cash payment option. They can pay you in cash instead of being charged automatically within their app.
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En este video, aprenderás lo siguiente:
- Cuándo y cómo se te notificará sobre un pedido en efectivo
- Cómo proporcionarle cambio al cliente
- Cuáles son las tasas de servicio
The basics of cash orders
A cash order will look like any other, with a couple of small changes. When you’re picking up an order for a customer who is paying in cash, a cash badge will appear in your app as you get near the destination. When you arrive to deliver the order, your app will show Collect cash at the top.
How cash orders work:
1. Acepta el pedido como lo haces habitualmente.
2. When you drop off the order, the app will let you know to collect cash from your customer. It’ll show you the amount to collect, too.
3. Se recomienda a los clientes pagar la cantidad exacta, pero es probable que a veces debas darles cambio.
Tip from other partners: carry change
Depending on where you live, cash orders may happen often. But regardless of how frequently you collect cash for an order, it’s a good idea to have some change available in case the customer isn’t prepared with their exact amount. If you don’t have correct change for an order, you can leave the food with the customer and then go break change.
Preguntas de Socios Repartidores
- ¿Los pedidos en efectivo están disponibles en mi área?
Cash payments are becoming available in many areas. You’ll know if they’re part of your local Uber experience as you begin to see them in your app.
- ¿Cómo puedo saber si un cliente pagará la entrega en efectivo?
Al completar la entrega, verás una notificación en la app que te indicará que el cliente eligió pagar en efectivo.
- What happens if I forget to collect?
You’ll always be paid for every delivery. If your customer doesn’t have the money for any reason, or doesn’t have enough, Uber will reimburse you within the app. This is also true if you’ve forgotten to collect cash from your customer.
- What happens if I have a bad connection and I can’t see the final amount?
If you're having issues with your connection, you can ask your customer how much they owe and verify it on their app screen. If your customer doesn't know the final amount either, don't worry. Let Uber settle it for both of you. Give them their order and then report the incident to us. To do that, tap your profile photo, choose Help, then Trip issues and adjustments, then Issues with my fare. If you're going into an area with an unreliable connection, such as an elevator or underground lot, it's a good idea to take a screenshot of the amount, to show your customer.
- ¿Existen cargos por tasas o deducciones?
The usual Uber service fee is deducted from the total, as with all trips. In the case of a cash order, this fee will be deducted from your earnings separately from the cash you take from the customer. There are no other fees for cash orders, and if your customer is using a promotion or has another discount, you’ll be reimbursed for the discount in your earnings.
- What if a customer tries to pay cash for a non-cash delivery?
The amount they owe will automatically be deducted from their preferred payment method linked to their account, so you can let them know that.
- How will Uber charge my service fee?
You keep all the cash you collect, and the service fee will be deducted from your overall earnings.
Haz entregas a tu manera con la app
Haz entregas a tu manera con la app
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