Uber terms and policies
Here you'll find legal information and resources for your ride.
Terms
Privacy
Safety and respect
Additional information
Emergency assistance and support
In case of emergency, please call your local authorities.
For any other support or in case of an incident, contact the organization that arranged your ride.
For non-Uber Health rides, if you have the Uber app, you can access our Safety Toolkit directly within the app.
Our commitment to your safety
Your number stays private in the app
Your phone number is private–and it should stay that way. We use technology to anonymize your phone number so drivers do not see your real number when you call through the app.
GPS
Your organization has your driver’s information and will be notified when you’ve been picked up and dropped off. All rides on the Uber platform are tracked by GPS.
Tips for your ride
Be ready to go
If your ride has been scheduled, please be ready to go 5 minutes early. If you’re redeeming your own ride, make sure you’re ready to go before redeeming.
Leave your route and payment to others
Your driver has your pickup and dropoff locations, as well as turn-by-turn GPS directions. You do not need to pay for the ride or tip the driver.
Give feedback and reviews
Please share thoughts about your ride with your organization. If you left an item in the car, contact your organization and they’ll try to work with Uber to track it down.
Can't find your driver?
Look around
The driver might be across the street.
Contact the driver
Call your driver to coordinate the pickup.
View trip details
If you have a smartphone, open the trip link to see the driver’s location.
Don’t wait too long
If it’s been more than 5 minutes or if you get a text that the driver canceled, please contact your organization to request another ride.
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