Use Uber Connect for same-day delivery
Conveniently send packages directly in the Uber app.
Use Uber Connect for same-day delivery
Conveniently send packages directly in the Uber app.
Use Uber Connect for same-day delivery
Conveniently send packages directly in the Uber app.
Help is on the way
Uber Connect is an easy delivery solution that allows people to send items the same day, whether it’s a care package for a loved one, a gift for a friend’s birthday, an item sold online, or a business document.
Delight your customers
Your business can now offer same-day delivery, whether you’re selling clothes, shampoo, or freshly baked cakes.
Connect with friends and family
The Uber app helps provide a new delivery solution for a last-minute birthday gift or your forgotten keys, saving you a trip across town.
Run your business
Transfer documents, supplies, and equipment across sites or offices to keep things running smoothly.
How Uber Connect works
Select Package in the Uber app.
Meet the driver and send your package on its way.
Follow along with in-app tracking.
Benefits of using Uber Connect
Availability
You can book a delivery the same easy way that you request a ride.
Speed
Get on-demand delivery, usually within the hour.
Tracking
Watch your item as it makes its way to the recipient, and get a notification when it’s delivered.
Flexibility
Generally, if it fits in the trunk of a midsize car, it can go with Uber Connect.¹ And in select locations, you can choose a delivery method and vehicle type that meets your needs.
Looking for more tools to run your business?
See how Uber for Business delivery solutions can work for you.
Frequently asked questions
- What is Uber Connect?
Uber Connect is an option that allows you to request a driver to transport your package(s) to a person waiting at a designated dropoff location.
You can also request a package to be sent to you from a designated sender.
- What do I need to do?
Tap the Package icon on the Uber app homescreen and follow the in-app instructions.
- What can I send?
Packages sent using Uber Connect have specific monetary value limits and weight limits per vehicle type.
For delivery by vehicle, you can send packages that:
- Don't contain any prohibited items²
- Fit comfortably in the trunk of a midsize vehicle
- Are closed, securely sealed, and ready for curbside or door pickup
- Are within the monetary value and weight limits for your location¹
For delivery by bike or scooter, if available in your location, you can send packages that:
- Don't contain any prohibited items²
- Fit comfortably in a backpack
- Are closed, securely sealed, and ready for curbside or door pickup
- Are within the monetary value and weight limits for your location¹
If your package contains a prohibited item or doesn't follow the restrictions above, the driver may cancel your request. Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.
- Where can I send my package?
Uber Connect is designed for local delivery, typically within a single geographical area (excludes international border crossings).
- What does the recipient need to do?
The package recipient should be available to meet the driver at the door or curb. If you need to ask the driver to leave the package at the recipient’s door, you’ll be able to add delivery notes with further instructions to smooth the delivery process.
- What happens if the package is damaged during delivery?
Uber does not maintain insurance coverage for package loss, theft, or damage caused by a third party. Please see the Terms and Conditions for full details.
- Can I send someone a package as a surprise?
We recommend that you notify the recipient of the delivery so they can meet the driver to retrieve the package from the vehicle. If you do send someone a package as a surprise, you’ll need to clearly instruct the driver, in the message section of the Uber app, to leave the package at the recipient’s door. The driver can always decline this request.
- What if I have an issue with package delivery?
- If your package hasn't been delivered yet, you can call or message the driver in the app.
- Drivers are free to cancel your request for any reason, including, for example, if your package was too heavy, too large for their vehicle, not packaged securely, or contained a prohibited item.
- If the person receiving the package wasn't available, the driver may try to contact you in the app to resolve the issue or coordinate a return. You'll be responsible for costs associated with returning the package to you if necessary.
- For help coordinating a delivery in case of terminated trips or canceled requests, if you haven’t yet received your package, or if the package was damaged during delivery, contact Uber Support.
Not available in all locations. Check the Uber app for availability.
By using Uber Connect, you acknowledge and accept that this functionality enables you to request trips through the Uber app for the delivery of items fulfilled by drivers or couriers using the Uber platform. You acknowledge that this functionality may be modified or revoked at any time in Uber’s sole discretion. Neither Uber nor the drivers or couriers are responsible for the package(s), nor for the content of the package(s), so they disclaim any obligation or responsibility related to the package(s), its content and/or delivery, including any loss or damage that the package(s) may suffer. Uber does not maintain insurance coverage for package loss, theft, or damage caused by a third party. Please see Terms and Conditions for full details.
¹Packages sent using Uber Connect have specific monetary value limits and weight limits per vehicle type. Please see Terms and Conditions for full details of the restrictions applicable for your location.
²Uber Connect may not be used to send any prohibited items. Prohibited items include, but are not limited to: alcohol, tobacco, weapons, illegal/stolen goods, narcotics, barbiturates, hazardous materials (example: flammable, poisonous, explosive), animals, regulated species, money, gift cards, high-value items, jewelry, and prescription drugs, among other things not allowed by law. Please see Terms and Conditions for full details on prohibited items.
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