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Driving at Norfolk International Airport (ORF)

Airports can be complicated places, especially for drivers. But knowing the basics, and getting information in advance about your local airport, can help make sure you’re prepared for your first pickup or dropoff.

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Airport regulations

Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.

  • When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)
  • We’ve instituted a special first vehicle in is the first one out (FIFO) system at Norfolk International Airport. The FIFO system only works within the designated, geofenced area and driver-partners waiting elsewhere will not receive trip requests through the Uber driver app
  • The Uber vehicle decal (trade dress) must always be displayed on the rear passenger window facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub or fill out this form to receive one by mail
  • Please note that ORF charges a $2 fee for all pickups and dropoffs. This fee is charged directly to riders and will be paid to ORF. This way, you will never be charged for airport requests

Pickups at the airport

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone”. You will then be placed in a virtual queue where the first Earner to enter will be the first to receive a trip request.

Some things to know about FIFO queues:

  • Proximity to the terminal within the FIFO zone does not create an advantage for Earners or move you closer to the top of the queue.
  • If there are no driver-partners in the FIFO zone, trip requests will go to Uber Earners in the area - outside of the FIFO zone - based on proximity and other factors.
  • You can lose your place in line if:
  1. You go offline on your Uber driver app
  2. You drive outside the FIFO zone
  3. You do not accept multiple incoming trip requests in a row
  4. You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

Once you accept a trip request, the pickup location at the airport is located at door 5 of the Arrivals level (see map below).

Dropoffs at the airport

Based on the operating agreement with the airport, riders can be dropped off on the Departures level. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.

ORF pickup maps