Vehicle requirements in your country
Which car is right for you? Make sure it meets Uber car requirements in your city and remember that you’ll make more money if you keep your costs low.
Your vehicle must-haves
16-year-old vehicle or newer unless otherwise stated (Note: Some vehicle models have a higher minimum year requirement).
For UberBlack and UberBlack SUV, we’ll enforce a vehicle age of 6 years old or newer.
4-door car or minivan
Seats and seatbelts for at least 4 passengers and a driver
Good condition with no cosmetic damage
No commercial branding
TLC Plates
You'll need to have a TLC license and TLC plates on your vehicle to be able to drive a for-hire-vehicle in New York City.
More information
Project 5 Starr
Take a quality improvement class at Project 5 Starr to learn about customer service skills. Drivers who have been deactivated for a low rating can have their account reactivated by completing a course.
Independent Drivers Guide
Independent Drivers Guild (IDG) teaches tricks of the trade as well as professional English to help keep customers safe and happy. Drivers who have been deactivated for a low rating can have their account reactivated by completing a course.
Ratings resources
We're here to help you provide the best service for your business. See below for more information about how ratings work, tips from riders on what they look for in a 5-star experience, and more.
How ratings are calculated
Your overall driver rating is an average of individual ratings provided by riders from your 500 or fewer most recent trips. This rating is calculated by adding your individual trip ratings (from 1 to 5 stars) together, and then dividing this value by the total number of ratings you've received.
What's not factored in the calculation
- Cancelled trips
- Unaccepted trip requests
- Rides where the rider chose not to rate yo
What happens when your rating falls too low
- If your rating approaches the minimum for your area, you'll receive notifications and tips for how to improve it.
- If your average rating continues to fall below the minimum after multiple notifications, your account may be activated if you take certain steps to improve.
- Deactivation is only used as a last resort and your account may be activated if you take certain steps to improve.
What you're rated on
Riders likely consider a variety of factors when selecting a star rating, including navigation, vehicle cleanliness, and their communication with you. When riders choose to leave a rating, which is not required, they’re sharing how they felt about the overall Uber experience you provided.
Eligible vehicles list
Find the vehicle makes and models that are eligible to drive with Uber in your city.
How to get a 5-star rating
We polled New York City riders to find out what's most important to them when rating a trip. Take a look at the tips below.
Local requirements
To ensure that you stay safe and compliant on the road, all drivers should be aware of local regulatory requirements.
Vehicle solutions
No matter how you plan to drive, we can help you find a car that’s right for you. Discover the range of options available to you.
Get more from Uber
Get support
Let’s make every Uber trip hassle-free. Our support pages can help you set up your account, get started with the app, adjust fares, and much more.
Contact Uber
Got questions? Get answers. Enjoy personal support at an Uber Greenlight Hub in your city.
Find a fleet
If you would like to drive using the Uber app and need to be connected with a licensed fleet company, as per local regulatory requirements, please connect with some of the fleets listed here.
Rewards
Reduce your costs and take home more of what you make in your city with driver discounts and rewards from Uber’s partners.
Partner Protection
Partner Protection helps protect you from the cost of accidents or life events, and is provided at no cost to all eligible independent driver partners.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
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