Uber Reserve is the latest feature that allows riders in Warsaw to pre-book their trips up to 30 days in advance. This means a possibility to earn more and plan ahead for the drivers.
How does Uber Reserve work?
Riders can reserve a trip up to 30 days in advance and at least 2 hours in advance. You will be able to see reservation requests up to 7 days in advance.
When a rider makes a reservation, drivers will receive the request with all trip details, including the fare. You will be able to see all Reservation requests via the driver app menu by going to Reservations -> Requests.
Once you confirm a Reservation request, this will appear in ‘Reserved’ in the Reservations section in the app. This section of the app will show you all upcoming Reservations and will allow you to plan your time in advance.
Uber Reserve is currently only available for UberX, Comfort, and Uber Black bookings.
What makes an Uber Reserve trip different to other trips?
An Uber Reserve trip can be reserved and a driver assigned up to 7 days in advance. You will see the trip fare when deciding whether to confirm the Reservation, the fare is then locked and will not change.
You will be dispatched to arrive early before the pick-up time – 5 minutes in case of UberX and Comfort requests, 15 minutes for Black. The rider can then choose to start the trip earlier or at the selected pick-up time. Please ensure you wait in a safe location.
Uber Reserve cancellation policy
You should be online 40 minutes before the pick-up time for UberX and Comfort requests, 60 minutes for Black. If you are not, your Reservation will be canceled and another driver will be allocated.
FAQs
- Do I have to confirm Reserve trips?
No, you are not required to confirm Reserve trips. You can choose if you want to do any of these trips but this is not mandatory and your confirmation rate will not be impacted.
- Can I cancel a Reserve trip more than 1 hour in advance if I will not be able to fulfill it?
Yes, you can cancel a Reserve trip more than an hour in advance.
- Can the fare change before the trip (e.g. due to surge)?
No, the fare is fixed. You will be able to see it when the request comes in and this will remain unchanged.
- What happens if the rider doesn’t show up for a Reserve trip?
If the rider doesn’t show 5 or 15 minutes after the pick-up time (depending on the selected ride option), the trip will be canceled automatically. You will receive the minimum fare for UberX and Comfort trips and the total trip fare for Black.
- How can I opt-in to receive Reserve trips?
You don’t need to do anything to opt-in for Reserve trips. You should be able to see the ‘Reservations’ section in the Driver app menu.
- Where is this live?
Uber Reserve will be available in Warsaw.
Posted by Uber
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