Strategic Operations Manager

About the Role

On the Uber Eats Southeast Operations team, we are running operations for US Southeast markets, scaling our most impactful processes and initiatives, and driving innovation in the business. You'll be responsible for developing data-driven insights, creating strategies, and managing projects to improve the delivery experience for eaters, couriers, and restaurants in the Southeast. You will execute on data-driven strategies and processes and flex to address the needs of your geo. You will partner closely with Central teams, Territory leaders, Product, Engineering, Legal, and Finance to launch your projects and drive Eats’ growth.

What You'll Do

• Focus on Eater, Merchant, or Courier operations and experience within a geo
• Provide input on local business need or how regulation impacts processes or products
• Identify, tackle, or advance customer or tech issues and opportunities
• Track performance against OKRs across the territory
• Plan and lead multi-city or state-wide initiatives
• Dive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoff decisions
• Develop tools and training to enable City Managers and commercial teams to optimize their results
• Build any city-specific processes or campaigns needed in addition to or instead of scaled ones
• Collaborate with cross-functional teams, including Territories, Marketing, and Legal to achieve goals

Basic Qualifications

• 2.5+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
• Experience with quantitative data analysis, deep measurable insights, modeling, and test plan design and analysis
• Strong experience building and executing sophisticated processes
• Excel/Google Sheets or SQL proficiency
• Bachelor degree

Preferred Qualifications

• 4+ years of professional work experience in a related field, such as consulting, investment banking, strategy, operations, or analytics
• Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
• Strong communication and presentation skills, including experience communicating data & insights to a sophisticated audience
• Strong collaboration and partner leadership skills - building deep, trust-based relationships with territory and cross functional teams
• Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment with tight deadlines
• High energy working style and optimistic attitude
• Python/R experience (visualization, data wrangling, statistical modeling, A/B testing, etc.)
• Experience with Salesforce

For Miami, FL-based roles: The base salary range for this role is USD$91,000 per year - USD$101,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.