Implementation Specialist, Uber for Business

About the Role

As an Implementation Specialist within Uber for Business, you will be responsible for managing large and LATAM wide initiatives to increase the adoption, and product penetration in our main markets with Top Clients.

You will entirely lead the execution of post-sales and adoption programs, you will also be responsible for retaining and driving revenue within top clients through adoption and cross-selling strategies.

Our product expertise will make you uniquely qualified to share the best practices and recommendations with internal teams, with the goal of providing an extraordinary customer experience and growing revenue through account penetration and adoption!

This is a hybrid role - our team collaborates in-person out of our incredible office in Mexico City 2-3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.

What you'll do:

The implementation specialist will be responsible for:

• Onboarding customers to our Uber for Business dashboard
• Ensuring they can effectively utilize the platform to manage their employee trips, expenses, and other related activities.
• Interact with team members to execute the best implementation strategy with customers
• Retaining and driving revenue within top clients through adoption and cross-selling strategies.

What you'll need:

• Outstanding organizational skills and the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them seamlessly
• Strong communication and interpersonal skills to interact with clients and team members effectively.
• We are seeking a candidate with strong basic analytical skills who can effectively integrate an analytical mindset with a commercial approach
• Patience and problem-solving skills to address any issues or questions that arise during the onboarding process.
• The ability to explain complex features and functionalities in a clear and concise manneer
• A customer-centric mindset, with a focus on ensuring a seamless and positive onboarding experience.
• Proven experience in guiding customers through the onboarding process of a SaaS platform.
• Experience in providing training sessions and creating support materials, such as user guides and FAQs.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.