EMEA Rider Operations - Central Operations Manager

About the Role

Be a part of the team accountable for translating Uber’s mobility strategy to real life execution in EMEA. Through metrics monitoring, ad-hoc experience improvements, growth mindset and being hands-on, drive our Venues use case to higher penetration and growth rates.

What the Candidate Will Do:

• Improve venues experience - You will be responsible for consumer experience across all top venues in EMEA, from the moment they open the app until their trip is completed.
• Grow venues awareness - You will be the owner of venues growth, from marketing to partnerships and incentives, you will need to prioritize and execute key growth strategies to drive impact.
• Work with a first-class team - You will work closely with product, regions, marketing and support to align initiatives that optimize and create a best-in-class experience for rider's and driver's.
• Solve complex problems- You will monitor and analyze venues performance and marketplace metrics and draw conclusions to implement potential actions and trouble-shoot potential problems.
• Keep customers top of mind - You will be customer-obsessed - Understanding potential pain-points and opportunities-to-delight customers (by analyzing internal and external data) will be key to ensure you exceed our riders expectations and deliver a magical customer experience.
• Coordinate different stakeholders - You will produce high impact materials. You will develop high impact presentations, drawing recommendations and presenting results to stakeholders and high-level management.
• Execute in a fast paced environment - You will address operational needs to ensure an efficient go-to-market for initiatives, support implementations, test-fail-reiterate, etc.

What the Candidate Will Need / Basic Qualifications:

• Minimum 3 years of professional experience.
• Excellent stakeholder management, both internally and externally
• Ability to lead a cross-functional team
• Proven ability to prioritize work strategically and execute on objectives
• Analytical mindset: Analytical skills and data-driven decision making. SQL knowledge is a must have

Preferred Qualifications / Bonus Points:

• Customer obsession
• The ability to work autonomously and own projects
• Problem solving and troubleshooting marketplace health metrics
• Product sense. You know what makes a product experience not just good, but amazing. You work cross-functionally with teams to create partner integrations that delight users and drive measurable impact

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.